Client Relations Officer (females only, Location: Thrippunithura, Ernakulam)

Job Description

SUMMARY Eduint4U Consultancy Pvt Ltd offers specialized services to support individuals in achieving educational and professional goals abroad. Their offerings include NCLEX-RN coaching, nursing licensing guidance, document attestation, Educational Credential Assessment (ECA), and assistance with study visas and immigration. DUTIES AND RESPONSIBILITIES Contact potential or existing customers to promote a product or service. Answer questions about products or the company. Ask questions to understand customer requirements and close sales. Enter and update customer information in the customer relationship management (CRM) system. Keep records of calls and sales and note useful information. Respond to complaints or questions about a product or service. Follow up on initial contacts and upsell. Identify and resolve customer concerns, escalating as needed. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/team sales targets and call handling quotas. Handle incoming calls and emails from customers, addressing their inquiries and providing solutions. Collaborate with other team members to improve customer experience and drive results. Stay up-to-date with product and industry knowledge. Continuously improve through feedback and training. QUALIFICATIONS NEEDED A bachelor's degree is preferred Female candidates preferred Strong communication and interpersonal skills, including excellent telephone etiquette. Ability to meet or exceed sales goals and targets. Ability to work independently and in a team environment. Proficient in computer skills, including the use of customer relationship management (CRM) software. Ability to handle objections and overcome objections in a professional manner. Strong organizational and time management skills. Ability to work in a fast-paced and dynamic environment. Previous experience in sales or tele sales is preferred, but not mandatory. Freshers also can apply. Ability to maintain a positive and professional demeanor even under pressure PACKAGE AND SALARY Starts from 15000 INR per Month + incentives Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 per month Schedule: Day shift Fixed shift Morning shift Weekend availability Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable commuting to Thrippunithura, Ernakulam, on a daily basis for work? Education: Bachelor's (Required) Language: English (Required) Hindi (Required) Work Location: In person Expected Start Date: 01/06/2025