CLIENT RELATIONSHIP OFFICER | Ecocert

Job Description

Job description Accompany a client portfolio throughout the year. Ensure smooth delivery of the service while being a link between the internal and the external sides. Tasks: 1. Accompany the client throughout the year Inform the client about the certification schemes he is interested in and answer related questions Inform the client about Ecocert certification process and tools and answer related questions Follow up internally on client requests and on the clients certification process to ensure a good quality of service Explain Ecocert requests to the client and provide the relevant support. Communicate some of the Ecocert requests Refer the client or its requests to the appropriate internal resource based on its needs Process complaints, involve the necessary resources internally and ensure follow up 2. Proceed with renewals Inform the client about the renewal process, required actions and associated deadlines Issue renewal quotation if required Issue invoice order and communicate invoice Support to collect receivables 3. Attest Certification status Gather and process changes requests from the clients Communicates changes to relevant staff internally where necessary and ensure follow-up Issue additional quotation and invoices order if necessary 4. Audit follow up Follow-up with the client to ensure receipt of necessary corrective action and/or evidence. Process corrective actions/evidences or allocate internally if evaluation competence is required. Profile Qualification : Graduate/ Post Graduate in Agriculture Science, Horticulture, Environmental Science, or other related fields. Previous Experience : Minimum 1 year Experience Technical skills : Excellent communication and interpersonal skills, Basic MS Office knowledge Behavioural skills: - Global vision and professional judgement - Courage and decision making - Agility and Adaptability - Communication and interpersonal skills - Proactivity and creativity - Diligence - Organisation and anticipation Remuneration: As per industry standards Type of contract: Full time contract Please send your CV and cover letter. Perfect match Act for a sustainable world FOLLOW THE SWALLOW ON SOCIAL NETWORKS