Client Relationship Specialist

Job Description

Job Title: Client Relationship Specialist (Mentor) Location: Bengaluru, Karnataka. Job Type: Full-Time About Us: The Hello Mentor is a trusted platform dedicated to guiding medical aspirants in achieving their dream careers. We provide expert mentorship, insights into medical admissions and personalized guidance to help students navigate their educational journey seamlessly. To enhance our client experience, we are looking for a dynamic and enthusiastic Client Relationship Executive to join our team. If you are passionate about Customer Engagement, Relationship building and helping students achieve their goals, this is the perfect opportunity for you! Role Overview: As a Client Relationship Specialist (Mentor), you will serve as a trusted advisor to medical aspirants and their families. Your primary responsibility will be to provide expert guidance on medical admissions, counselling procedures, college selections and career pathways. You will play a vital role in shaping student’s futures by offering personalized mentorship and ensuring a seamless and supportive experience throughout their journey. You will collaborate with students, parents, and internal teams to deliver exceptional support, address concerns, and help them make informed decisions about their careers. Key Responsibilities: Personalized Mentorship & Career Guidance ➢ Provide one-on-one counselling sessions to students and parents, helping them understand medical admissions, counselling processes, cut-offs, and eligibility criteria. ➢ Offer expert insights into various medical colleges, their admission requirements, fee structures, and state-wise competition. ➢ Guide students in selecting the right medical colleges based on their academic performance, budget, and career goals. ➢ Assist students in navigating our Hello Mentor portal for comprehensive data analysis on medical admissions. Client Relationship Management ➢ Build strong, long-term relationships with students and parents by offering continuous support and engagement. ➢ Conduct follow-ups to track student progress, provide timely updates on counselling procedures, and ensure they stay on the right path. ➢ Address client concerns with empathy and professionalism, providing solutions that align with their aspirations. Admission & Counselling Process Support ➢ Stay updated on MCC, state Counselling processes and international Medical Education pathways (such as the USA, UK, and Europe). ➢ Guide students on document verification, registration, seat allotment and reporting procedures. ➢ Assist students in understanding key deadlines, Counselling rounds, and post-admission formalities. Webinars & Educational Workshops ➢ Conduct interactive webinars, seminars and workshops to educate students on various aspects of medical admissions. ➢ Represent Hello Mentor at medical expos, online events, and knowledge-sharing sessions. ➢ Collaborate with guest speakers, industry experts, and top-ranking students to create impactful learning experiences. Collaboration & Reporting ➢ Work closely with the sales, operations and marketing teams to ensure smooth client onboarding and engagement. ➢ Maintain accurate records of student interactions, mentorship sessions and client feedback using CRM tools. ➢ Contribute ideas to enhance the mentorship experience and develop new student engagement strategies. Key Requirements: Education: Bachelor’s or Master’s degree in Science, Business Administration, Communications or a related field. (Experience in education consulting or medical counselling is a plus!) Skills & Attributes: Strong expertise in medical admissions Counselling and career guidance. Excellent communication and interpersonal skills with the ability to connect with students and parents. A problem-solving mindset with a passion for mentorship and student success. Proficiency in using CRM software, data analysis tools, and digital communication platforms. A proactive and empathetic approach to student Counselling. Experience: 1-3 years of experience in Student Counselling, Medical education consultancy or career mentorship. (Experience in medical admissions guidance is preferred.) Freshers with a passion for customer service are also welcome! Job Type: Full-time Pay: ₹30,000.00 - ₹37,407.04 per month Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Work Location: In person