Job Description

Job summary J.P. Morgan Chase Bank, NA (JPMCB) is rapidly expanding its revenue business in India. As an Analyst/ Associate in the Client Service Account Manager (CSAM) group, you will be required to manage and support Client Servicing for Treasury Services. Job responsibilities Actively manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs Maintain a proactive and solution-oriented approach to understand client concerns and recommend steps to improve efficiency deepen wallet Act as a single point of contact for clients for all escalations and ensure adequate coverage by service teams Visit clients regularly and identify opportunities to improve efficiency and product adoption Conduct regular Service review meetings and address complex inquiries and concerns from clients Support various transformation initiatives to enrich client experience Manage KPIs, Metrics and other Country Business Objectives Required qualifications, capabilities, and skills Understanding of Global Cash Management products Post Graduate degree holder with minimum 6 years of banking experience with minimum of 3 years in customer service or Sales/Relationship Management role Experience to manage Financial Institution clients required Understanding of various aspects in clearing and remittance products Good Inter-personal and relationship management skills Ability to work independently and achieve desired results and have an eye for detail Ability to partner with multiple internal teams