Client Service Associate

Job Description

Role & responsibilities Response to Client Emails in defined timelines Should adhere to the SLA and comply as per the defined process and client expectations. Assist with solving challenging client requests or issues and provide suggestions. Escalate as needed as per the escalation matrix. Freshdesk Ticketing tool experience required. Handle inbound and outbound (need based) client calls and provide support in getting resolution Preferred candidate profile Minimum Graduate Excellent verbal and written communication skills Good MS Power-Point and MS-Excel skills Networking & Building Relationships Time management and organizational skills Strong analytical and problem-solving Deadline-driven and initiative-taking individual Ability to maintain a calm composure in stressful situations. Ability to work independently and collaboratively. Ability to offer excellent customer service