Job Description

Roles and Responsibilities Ensuring a positive and professional client service experience. Managing client inquiries via phone, email, online, or in person. Directing client complaints or complex queries to relevant departments in a timely manner. Providing clients with technical assistance on products and services. Expediting serious issues to management toward prompt resolution. Building positive client relations by checking in regularly and following up on active processes. Maintaining client records and documenting processes. Identifying potential client services concerns and facilitating proactive intervention steps. Keeping track of new products on offer, as well as emerging trends in client services. Recommending product improvements based on client services feedback. Desired Candidate Profile 1- 4 years of experience in client services, sales, or a similar role. Exceptional ability in providing professional, efficient, and friendly client services. Ability to coordinate with other departments on client-related matters. Advanced ability to provide technical assistance, resolve issues, and recommend improvements. Willingness and the ability to travel to client locations, when required. Ability to keep updated on new developments in the field of client services. Excellent interpersonal and recordkeeping skills.