Client Service Manager (Events)

Job Description

ROLE AND RESPONSIBILITIES Handles all aspects of pre & post-sales administration of assigned clients Manage the transition process of existing and new clients and further create business benefit solutions for TEAM RUSTIC Produce communication pieces for clients and their clients Conduct meetings at client sites Work with clients for benefit interpretation Assist Sales / Business Development personnel at presentations and meetings Introduce new services and programs to clients Conduct quarterly client review meetings CHARACTERISTICS Client services managers share specific personality and work traits They can juggle multiple client needs while maneuvering sudden changes of direction in the event market space. They're organized People skills are also a must, because they interface with many personalities in many disciplines Diplomacy is key as well — Client service personnel must work through differences of opinion and perspective between creative staff and clients Also important are curiosity and an interest in keep up with new technologies and trends and how they affect the business Finally, the ability to foster a healthy work-place culture is important, because agency employees work long hours and face tight deadlines Self-motivated, Productive, Responsible and Positive Show more Show less