Client Services Manager - Career Launcher Media, CL Educate Ltd (NSE: CLEDUCATE)

Job Description

Job Title: Client Service Manager Location: Corporate Office, Mohan Estate | Experience: 2+ Years Company: Career Launcher Media, CL Educate Ltd (NSE: CLEDUCATE) About Us Career Launcher Media (CL Media), the institutional outreach arm of CL Educate Ltd, connects higher education institutions with over 80,000+ students across India. Through our four verticals—Digital Marketing, Print Solutions, Outreach, and Events—we help educational institutions strengthen their brand and reach targeted student audiences across the country. Role Overview We are seeking a Client Service Manager to oversee campaign execution, strengthen client relationships, and ensure the seamless delivery of our branding, Digital and outreach solutions. This role demands a client-first mindset, a knack for campaign management, and a proactive approach to meeting customer success goals. Key Performance Areas (KPAs)  Experience in digital, client management, customer service, marketing, consulting, & cross-sell/up-sell  Familiarity with managing a portfolio and/or working against assigned customer goals (e.g., business growth, customer retention, customer success metrics, outreach goals, etc.)  Campaign Management: Build campaign and review every account in the portfolio in complete detail to understand the current level of performance, identify the previous year trends and present value-driven insights at key customer touch points  Campaign delivery: Hands on experience of campaign delivery and an idea of executing database marketing through SMS, Emailers, Whatsapp, FB, etc.  Create high-value revenue-generating opportunities and impactful engagements with key clients  Responsible for timely invoicing & collection follow-ups  Build and develop relationships with existing clients by providing new product solutions through extensive analytics, consulting and communication with the clients  Excellent communication and problem-solving skills  Curating content for landing pages, and promotional communication for SMS, Emailers, FB, etc. Requirements  Bachelor’s degree or equivalent practical experience.  2+ years of experience in client management, marketing, education/edtech, or customer success.  Strong communication skills in English—both spoken and written.  Familiarity with digital marketing tools and CRM/reporting platforms.  Proven experience in campaign management, customer service, and client relationship handling. Interested candidates are requested to share their updated resume at email id: nistha.malhotra@careerlauncher.com Show more Show less