Client Servicing Director

Job Description

The Client Services Director is responsible for overseeing and managing the client servicing function across the agency. This includes developing and maintaining strong client relationships, ensuring the delivery of high-quality campaigns, and leading a team of client servicing professionals to drive growth and client satisfaction. Key Responsibilities: Lead client strategy and build trusted advisory relationships with key clients. Oversee the execution of campaigns, ensuring alignment with brand goals, timelines, and budgets. Collaborate with internal teams creative, media, digital to deliver integrated marketing solutions. Drive new business from existing clients and support the new business team in pitching. Guide and mentor client servicing managers and executives across branches. Monitor account health, client satisfaction, and profitability. Stay updated on market trends, industry developments, and competitor activity. Present campaign plans, strategies, and performance reports to clients. Requirements: 10+ years of experience in client servicing, preferably in advertising or integrated marketing. Proven leadership and team management skills. Strong strategic thinking and business acumen. Excellent communication, presentation, and negotiation skills. Ability to work under pressure and manage multiple clients and teams.