Client Servicing Executive

Job Description

Job Description: Client Servicing Executive (with Key Focus on Handling Systems) Experience Years: 2 to 3 years Overview : We seek a highly organized and detail-oriented Client Servicing Executive to join our team. This role requires excellent communication skills, strong analytical abilities, and a deep understanding of client relationship management. The ideal candidate will also possess a key focus on handling systems, ensuring smooth operations and effective client servicing. As a Client Servicing Executive, you will be responsible for maintaining and expanding relationships with our valued clients while providing exceptional customer service. Responsibilities: Client Relationship Management: Develop and nurture positive relationships with clients, understanding their needs, and acting as the main point of contact for all inquiries, concerns, and requests. Account Management: Manage a portfolio of clients, ensuring their satisfaction, retention, and growth by providing exceptional service and identifying opportunities for upselling or cross-selling. Systems Handling: Oversee and manage various systems and tools related to client servicing, including CRM software, databases, communication platforms, and other relevant systems to ensure efficient and effective operations. Data Analysis: Utilize analytical tools and reports to analyze client data, identify trends, and make data-driven recommendations to optimize client servicing processes and enhance customer satisfaction. Problem Resolution: Proactively address and resolve client issues and concerns, ensuring prompt and satisfactory solutions while maintaining strong relationships and client loyalty. Communication and Collaboration: Liaise with internal teams, such as sales, marketing, and product development, to ensure seamless communication, coordination, and delivery of client requests and expectations. Documentation and Reporting: Maintain accurate and up-to-date client records, contracts, and reports, documenting all client interactions and ensuring compliance with company policies and procedures. Continuous Improvement: Stay updated with industry trends, client preferences, and emerging technologies to propose and implement innovative solutions and improvements to enhance the client servicing process. Qualifications: Bachelor's degree in business administration, marketing, or a related field. Proven experience in client servicing, account management, or a similar customer-facing role. Strong technical skills with a key focus on handling systems, including proficiency in CRM software and other relevant tools. Excellent communication and interpersonal skills, with the ability to build rapport, negotiate, and influence stakeholders at various levels. Analytical mindset with the ability to interpret data and make data-driven recommendations. Exceptional organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively. Problem-solving skills and a proactive approach to addressing client issues. Attention to detail and accuracy in maintaining client records and documentation. Team player with a collaborative mindset and the ability to work cross-functionally. Languages: English Hindi If you are a self-motivated individual with a passion for delivering outstanding client service and a strong focus on handling systems, we invite you to apply for this position. Join our dynamic team and contribute to the success and growth of our organization while ensuring excellent client satisfaction. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹500,000.00 per year Benefits: Provident Fund Schedule: Fixed shift Monday to Friday Morning shift Work Location: In person