Client Solution Consultant

Job Description

Purpose of the job: Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities, as well as builds operational trust in the data. Responsibilities: Build operational trust in the data and maintain a strong relationship with his/her clients; drive results which lead to significant and sustainable improvements in client satisfaction Overall accountability for the timely and accurate resolution of operational client requests and issues (including quality performance, feasibility investigations, structural changes, new deliverables setups) Build positive relationships e. g. to effectively facilitate meetings, provide support, and remove obstacles through networking Handle regular weekly/monthly calls with client for operational topics incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc. Communicate on projects at client level, incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc. Cooperate closely with operations groups to resolve client queries through an efficient workflow Contribute in solving elements of regional and global clients requests through collaboration with other countries Own direct client communication on operational topics triaged by L1 Use available operational tools in order to all necessary verifications and investigations: Epics, OGRDS, Brandbank product library, eClipse, NRSP, eForte, Discover, CSO/MSD Suggest pro-actively solutions for simpler, more enduring and cost-efficient database production for NIQ Requirements: Minimum 2 years of work experience in client facing roles to be able to understand client requirements and execute relevant actions towards clients Higher education or equivalent experience Combination of deep operational skills and client orientation, demonstrates willingness to understand operational end-to-end processes and able to translate business expectations into technical specifications Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification Good understanding of the local FMCG industry Good relationship management skills to effectively liaise with commercial, clients and ROC teams Well-developed analytical skills and very good attention to details Proactive attitude in recommending suitable solutions, demonstrates a Can-Do results-oriented attitude Fully independent in executing tasks, driving progress and working out solutions Strong communication, both verbal and written, easiness in presenting complex operational topics in a simple way Ability to work effectively in a team to achieve goals together Problem solving skills Time management skills Good Excel knowledge is a must We offer: Work in an international inspiring company Very well equipped offices with free coffee Access to learning platforms, mentorship programme and educational support to keep developing your skills Cafeteria package Private health insurance Participation in discounted e-carsharing program (GreenGo) Flexible sport card, free entry to a gym near to V ci office An extra day off Mentoring - Mentee Program Volunteer time off Internal Recognition Program Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000 courses available in 7 languages) Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle" Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population. For more information, visit NIQ.com Want to keep up with our latest updates