Job Description

Role & responsibilities Act as a single point of contact for field staff management . Activities & Responsibilities: Daily Checks: Contact every ambulance for availability in each shift. Contact the call center to track ambulance locations. Take corrective action as required and maintain records. Fleet Staff Management: Manage and confirm daily attendance reports to CDC. Coordinate with the Manager for reliever staff deployment. Inform field staff about overtime . Resolve field staff issues, monitor, and guide them to meet performance targets. Conduct field visits and audits to assess staff performance. Adherence to Norms & Policies: Monitor fuel expenses and ensure adherence to refueling policies. Record and investigate disparities in fuel consumption. Track ambulance-wise maintenance and inventory . Ensure availability of necessary supplies with field staff. Issue & Complaint Management: Gather complaints and feedback from CDC and clients. Discuss issues with field staff and take corrective actions. Maintain detailed complaint records for each ambulance. Medicines & Ambulance Audit: Track expired medicines and ensure proper disposal. Work with ambulance audit teams to resolve non-compliance. Preventive Maintenance & Upkeep: Coordinate with Maintenance Executives for scheduled servicing. Ensure ambulances undergo preventive upkeep as per plan. Monitor vendor performance , review invoices, and control expenses. Performance & Reporting: Meet all defined targets and performance metrics . Raise invoices for clients and follow up on payments . Do not depend on recruiters for driver hiringensure proactive staffing. Maintain daily records and share reports with the MIS Team. Preferred candidate profile Experience in Ambulance operations is preferred