Cluster Manager – East India (5A)

Job Description

Overall Job Purpose Drive the highest levels of quality towards the assigned Cluster, be customer-oriented and create value for customers as well as for Hapag-Lloyd. Drive performance within the specialized Sales team by exceeding Quality promises and KPI deliverables Job Specification - Key Accountabilities Coach and steer Segmented Vertical / Cluster team to achieve set targets Holds responsibility for performance all assigned Segmented Verticals / Vertical Cluster as defined in the Sales Process Can hold a reasonable number of own accounts, still allowing sufficient time for coaching Ensure that the Push-Pull principle is followed as defined in Steering concept Drive the identification of new opportunities by the team Conduct regular joint meetings with Customer Service Regularly review customer portfolios jointly with Sales Executives Performance management as defined in the Sales Process Review and check teams Sales Force timely updates Support Steering Manager and Sales Director with budgeting, planning and strategy Review sales rep portfolios and coverage of MR, CU and CN customers Ensure they have the right Segmented Vertical specialists for their market Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders Selectively engage in TM discussions on relevant matters (e.g., tender guidance and negotiations, special commodity market rates, etc.) Coordination of Area sales activities with other Sales Managers and Sales Director Qualifications And Technical Job Requirements University degree or equivalent Minimum 12 years’ experience in a commercial role, preferably in the maritime sector Excellent communication skills Comprehensive knowledge of FIS and other HL systems Working knowledge of MS Office Result driven team player with a proactive attitude Ability to work under pressure Goal and deadline driven Good time management skills Receptive and be able to grasp new ideas and self-motivation for personal development Competencies and Values Communication/Organization Skills Communication and ability to take initiative Professional ability to interact with other functions Strong networker Interest in a Global Career Project Management experience Systematic and efficient way of working Familiar with business operations and demonstrate excellent leadership skills Outstanding research and analytical abilities Project management skills Creativity and resourcefulness: Ability to develop and execute project plans and engagement campaigns in innovative ways, problem solver Team Management Create an inspiring team environment with an open communication culture Set clear team and individual KPI’s goals Motivate and lead the team to achieve most efficient and timely delivery. Set up internal timely meetings for project kick-offs, creative reviews, and team checkpoints Plan and assist in designing developmental paths for the team Hapag-Lloyd Values / Behaviors: Care, Move, Deliver High Integrity Positive, can-do attitude Proactive Energetic and good team spirit Enthusiastic Commitment to task Show more Show less