manager for training and quality Bengaluru reporting GM/ AVP operations essential qualifications graduate in any field MBA in any specialization eligibility GM/ AVP operations essential skills/traits design training modules identifying and analyzing training needs ensuring attendance and successful graduation of training batches coordination with client for updates and various support ability to be proactive, self-motivated and self-directed exposure to training delivery and facilitation techniques knowledge of carrying out agent profiling, training need identification and analysis good written and spoken English excellent presentation and facilitation skills excellent knowledge of Microsoft Word, Access, Excel, e-mail system qualitative and quantitative analytical skills strong mentoring skills, presentation skills and strong selling skills responsibilities strengthen training processes/framework to improve functional performance required to lead a team of trainers plan, develop, and provide customized training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops Design of Assessment Certification framework (including Technology to be leveraged) completion of all LD assessment evaluation activities analyze training needs to develop new training programs or modify and improve existing programs helping and mentoring Trainers in maintaining training effectiveness and ensuring organizational benefit coordinating with different stakeholders and ensuring effective training delivery manage transnational Quality domain review performance as per internal and client governance structure be an enabler coordinate with other functions to deliver on Quality related metrics provide feedback and inputs to the team for development as well as SLA delivery proactive approach when dealing with potential bottlenecks and issues impacting the Quality output are you interested in becoming part of our team