Job Description

Role & responsibilities Making outbound calls, sending emails, or letters to remind customers of overdue payments. Communicating with debtors to discuss their financial situation and payment options. Developing and proposing payment plans that are mutually agreeable with the debtor and the company. Monitoring accounts to identify overdue payments and taking proactive steps to collect them. Following up with clients on overdue accounts and addressing any payment issues. Keeping accurate and up-to-date records of all collection activities, including communication logs, payment plans, and settlements. Updating customer records with any relevant information. Preferred candidate profile 1. Basic computer knowledge- Excel & system operating . 2. Typing speed - needs to update all conversation history in system. 3. English speaking . 4. Communication skills - - inbound & outbound calls handling process. 5. Work from office.