Collection Executive

Job Description

Roles and Responsibilities Manage debt recovery through effective communication with customers over phone calls, emails, and field collections. Identify and resolve customer queries related to loan accounts, credit cards, and other financial products. Develop strong relationships with clients to ensure timely payment of dues. Conduct regular follow-ups on outstanding payments to minimize delinquencies. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 3-5 years of experience in collections or a similar role (collections, debt recovery). Strong knowledge of banking processes, particularly loan processing and servicing. Excellent communication skills for handling difficult conversations with customers. Ability to work independently from home office environment.