Job Description

Job Overview: The Manager - Collections will be responsible for managing and executing collection processes, ensuring timely receipt of payments from clients while maintaining a high level of professionalism and customer focus. The ideal candidate will have a strong understanding of financial processes, demonstrate ethical conduct, and be able to meet collection targets while working independently under pressure. Key Responsibilities: Monitor and follow up on overdue invoices to ensure timely payments. Reconcile payments received with outstanding invoices and update the accounting system accurately Work closely with the finance and sales departments to address any issues related to invoicing and payments. • Maintain and update accurate records of customer interactions, payment agreements, and follow-up actions. Meet collection targets and deadlines while maintaining a professional and customercentric approach. Stay informed about legal regulations related to debt collection, ensuring compliance where applicable. Assist in identifying problem accounts and provide recommendations for action. Build and maintain positive relationships with clients while managing sensitive collection issues tactfully. Key Skills and Competencies: Ability to work under pressure and meet deadlines. Strong negotiation and communication skills. Integrity and ethical conduct in all dealings. Ability to work independently and meet collection targets. Customer-centric and professional approach to resolving payment issues. Familiarity with legal regulations related to debt collection is a plus. Proficiency in using accounting and ERP systems for reconciling payments. Qualifications: Bachelors degree in finance, accounting, or a related field. 8 to 9 years of experience in collections or accounts receivable management. Strong knowledge of invoicing and reconciliation processes. Experience with legal aspects of collections is preferred but not mandatory