Job Description

Manage, coordinate, and maintain one of the major segments of the Banks operations activities. Assist in formulating, recommending, and implementing operations policies. Direct the study and establishment of new and revised systems, procedures, methods, and forms. Manage the budget effectively. Lead cross-site/function projects as needed. Influence across departments/sites. Impact the Banks earnings, operations, or image, and significantly affect the functional area. Ensure adequate staffing and training and development of personnel in assigned areas. Collaborate with peers throughout the Bank to develop, enhance, and implement business strategies. Build external relationships in the functional area. Required Qualifications, Skills and Capabilities Minimum 7 years experience managing people required for the role Possess a controls mindset; understand banking regulations Experience planning and managing networking event or projects Superior multitasking, project management and presentation skills coupled with business acumen Prior experience handling sensitive/confidential information Able to tell a story with data and metrics Graduate in any discipline Preferred qualifications, capabilities, and skills Financial industry experience 7 years of experience in a call center environment, for call center roles