Job Description

Role & responsibilities Prepare and send Bounce MIS to the respective branches on a regular basis. Generate Bounce MIS reports, categorized by vintage, product, and location, including trends and percentage analysis. Publish daily collection efficiency tracker to monitor and report performance. Maintain and publish a collection intensity report, providing insights on collection efforts. Prepare dashboards for Bounce & Penal collections to track and analyze trends. Generate roll-forward, roll-back, and normalization MIS reports to ensure smooth tracking of collections. Prepare bucket-wise inventory reports and compare them with the same time last months data. Create and track performance efficiency reports based on the same time last month’s comparison. Monitor and track collector-wise allocation and efficiency reports. Prepare and publish CCLM, BCM, Telecaller, and RM incentives reports. Develop and maintain various dashboards and MIS related to collections. Prepare non-starter reports and track cases accordingly. Track and ensure timely receipt issuance and payment depositions. Allocate bounced cases on time and monitor their progress. Collate and upload account-wise feedback into the collection system. Coordinate with branches to collect and provide payment files to the Ops team for system updates. Maintain and prepare high POS account tracker, ensuring it is up-to-date and accurate. Responsible for end-to-end vendor management, including empanelment, billing, and agency audits. Collaborate with BCM to allocate cases to vendors for timely resolution.