Collections Relationship Associate (Finance) Job

Job Description

About the job: Key responsibilities: 1. Review daily incoming payments to identify any missed or failed transactions 2. Track missed payment details and correlate them with NSF (Non-Sufficient Funds) fees or system-generated errors 3. Maintain accurate logs of all payment anomalies for follow-up 4. Proactively contact clients via phone, SMS, and email on the same day a payment is missed 5. Use clear, fluent American English to communicate effectively and professionally 6. Customize messaging based on the client's payment history and behavioral patterns 7. Establish and nurture positive, respectful relationships with clients even when handling difficult conversations 8. Demonstrate empathy while also staying firm on collection goals 9. Explore resolution paths such as payment rescheduling, partial settlements, or waiver requests when appropriate 10. Understand how payment amounts, due dates, NSF fees, and balance structures work 11. Communicate payment breakdowns to clients clearly and confidently 12. Identify payment behavior trends that could signal future defaults and report them proactively 13. Accurately log every outreach attempt, client response, and resolution into the collections CRM or tracking tool 14. Ensure all records are up-to-date for auditing, compliance, and reporting purposes 15. Submit daily or weekly reports on missed payment follow-ups, recovery rates, and non-responsive accounts 16. Participate in team reviews to provide feedback on common issues and propose improvements in outreach strategies 17. Continuously refine communication scripts and outreach templates to improve recovery rates This is a US SHIFT. New York Work hours, Monday to Friday. Indian time (6pm to 3:30 am) Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 3,60,000 /year Experience: 1 year(s) Deadline: 2025-06-04 23:59:59 Other perks: Informal dress code, 5 days a week Skills required: Finance, American English and Effective Communication Other Requirements: 1. Demonstrate excellent spoken and written American English with a fluent and professional tone 2. Apply strong phone etiquette and persuasive communication style 3. Use an analytical mindset with basic math and reasoning skills 4. Leverage experience in customer service, collections, or client-facing roles 5. Handle objections, resolve conflicts, and maintain composure under pressure 6. Operate proficiently in CRM tools, Google Sheets or Excel, and communication platforms About Company: Founded by Sitanshu Srivastava in 2023, Kweesha Solutions Pvt. Ltd. is a multidisciplinary think tank and backend operations firm focused on problem-solving, diversity, and sustainable business practices. Based in India, Kweesha operates under the same ownership as DO IT FOR ME LLC in the United States. While DO IT FOR ME LLC drives customer-facing ventures across media, fintech, and innovation, Kweesha powers the operational and intellectual backbone. Our core expertise spans financial systems, IT infrastructure, and business process innovation, delivering future-ready, scalable solutions behind the scenes.