Job Description

Collectors are responsible for making outbound calls and receiving inbound calls, to and from customers, to collect on their delinquent accounts. Work on delinquent accounts with a sense of urgency, in an effort to collect and reduce past due inventory, and in an effort to prevent accounts from being assigned to an outside collection agency. Key Responsibilities include Professionally handle phone calls to request payment for past due accounts ranging from 1 to 60 days delinquent. Overcome customer objections and concerns in a timely and effective manner which may include researching matters independently or with other departments Negotiate best possible arrangements which may include settlement, re- contracts and payment plans etc. Must follow company policies and procedures including being compliant with all applicable collections laws and HIPPA.