Job Description

Job Overview The Community Manager serves as the heart and soul of our coworking space, creating a vibrant ecosystem where members can thrive professionally and personally. This role combines hospitality, event management, operations, and relationship building to ensure an exceptional experience for all community members. Key Responsibilities Community Building & Member Experience Welcome new members with comprehensive orientations and ensure smooth onboarding Facilitate meaningful connections between members through introductions and networking initiatives Develop and nurture relationships with all members, understanding their businesses and needs Implement member retention strategies and regularly collect feedback for continuous improvement Resolve conflicts and address member concerns promptly and diplomatically Create and maintain member profiles and communication channels Events & Programming Plan, organize, and execute diverse community events (networking sessions, workshops, skill shares, etc.) Coordinate with external partners and speakers for educational and professional development programs Develop content for member newsletters, community boards, and digital platforms Create and manage a content calendar for community activities and events Measure event success and gather feedback to refine future programming Operations & Administration Manage daily operations of the coworking space, ensuring all facilities are functional and well-maintained Oversee front desk operations, including greeting visitors and handling inquiries Monitor space utilization and recommend optimizations when needed Assist with membership sales tours and converting prospects into members Maintain inventory of supplies and coordinate with vendors as needed Handle basic accounting tasks related to member billing and payments Marketing & Business Development Contribute to social media content and community storytelling Identify and pursue partnership opportunities with local businesses and organizations Represent the space at community events and industry gatherings Support marketing initiatives to attract new members Track and report key metrics on community growth, engagement, and satisfaction Qualifications & Skills Required Bachelor's degree or equivalent experience in a relevant field (hospitality, business, marketing, etc.) 2+ years of experience in community management, customer service, or related roles Exceptional interpersonal and communication skills with a natural ability to connect with diverse people Strong organizational skills with ability to manage multiple priorities simultaneously Proficiency with CRM systems, Microsoft Office Suite, and social media platforms Problem-solving mindset with ability to think creatively and strategically Self-motivated with ability to work independently and as part of a team Preferred Experience in coworking, hospitality, or event management Knowledge of the local business ecosystem and entrepreneurial landscape Understanding of space management and operations Experience with membership-based business models Familiarity with design thinking and community building principles Personal Attributes Genuine passion for helping others succeed Warm, approachable personality with exceptional hospitality mindset Adaptable and resilient in a fast-paced environment Proactive approach to identifying and addressing community needs Empathetic listener who builds trust easily Enthusiasm for entrepreneurship, innovation, and collaboration Working Conditions Full-time position with occasional evening and weekend hours for events Primarily on-site work in a dynamic, open office environment Some light physical activity (setting up for events, rearranging furniture, etc.) The ideal Community Manager thrives in social environments, genuinely enjoys helping others, and is passionate about creating spaces where innovation and collaboration flourish. They serve as the face of our coworking space and embody our values of connection, growth, and community. Show more Show less