Compliance Coordinator

Job Description

We are seeking a highly organized and proactive Operations & Compliance Coordinator to manage essential operational and regulatory aspects of our business. This role will be responsible for ensuring compliance with food safety standards, managing external service providers, liaising with internal system providers, handling customer inquiries, and maintaining crucial records. The ideal candidate will be detail-oriented, possess excellent communication skills, and be capable of managing multiple responsibilities effectively. Responsibilities: 1.External Agency Management: Serve as the primary point of contact for hired outside agencies, including Housekeeping and Security. Manage the relationship, monitor the quality of services provided, and address any issues that may arise. Coordination with FSSAI consultant. 2.Internal System Liaison: Communicate regularly with internal system providers and relevant CRM/other system. Stay updated on system functionalities, troubleshoot basic issues, and coordinate with providers for any necessary support or upgrades. 3.Customer Inquiry Handling: Respond promptly and professionally to customer inquiries received through the company website. Provide effective resolutions to customer issues and escalate complex matters as needed. Monitor the customer service email inbox and ensure timely responses. 4.Record Maintenance: Maintain accurate and up-to-date records for all products, including specifications, pricing, and inventory information. Manage product categories within relevant systems. Handle vendor management tasks, including maintaining vendor details and related documentation. 5.Vendor and Product Management Filing and maintaining new vendor registrations Keeping product details organised. Maintaining product compliance. Show more Show less