Job Description

Provide technical support to Clinical Implementation Specialists (CIS), Billing Implementation Specialists (BIS), and customers by configuring requested tasks within the system. This includes setting up requested tools and delivering client training. Conduct research, address inquiries, troubleshoot issues, and enhance software performance through various tasks. Deliver exceptional customer service by providing timely, concise, and accurate responses, while proactively managing customer issues and handling requests in a professional, positive manner. Resolve low to moderate complexity requests with a focus on quality. Communicate effectively (verbal, listening, and written) with team members, leadership, and customers. Foster a collaborative team environment, engaging others with critical thinking and a positive attitude. Build a reputation for reliability by consistently upholding commitments. Minimum Qualifications: A Bachelors degree is preferred; however, a High School diploma with relevant EHR/software customer service or behavioral health agency experience may substitute for the undergraduate degree. At least 1 year of experience with EHR software. Exceptional written and verbal communication skills in English. Proficient in Microsoft Office Suite. Quick to acquire and adapt to new skills. Strong attention to detail and follow - through skills Strong organization and time management skills. Proficient typing skills. Knowledge/Application Developing Knowledge: You will make informed decisions with guidance from your manager, supervisor, and senior staff, and know when to seek assistance for escalation. You will meet productivity goals and adhere to SLA/SLO requirements while resolving low to moderate complexity requests with consistent quality. Understanding customer business needs is essential, and you will collaborate with management and senior staff to formulate effective resolutions. Task Management: You will be responsible for handling low and moderate complexity tasks effectively.