The Princ Tech IT Support Specialist is a key member in a Global IT support team. This role will p rovide technical leadership and support and resolve problems of a comprehensive and complex nature. Assists users/departments in formulating requests or proposals and in determining information system needs assessments. Provides leadership and guidance to other staff. This role will also assist with project/initiatives and the implementation/deployment of IT solutions, building the proper documentation for the team to utilize. Utilizes advanced technical knowledge to plan and lead the implementation of technical solutions. This is a remote opportunity for people living in India. Traveling might be required between 10-20%. Key Duties and Responsibilities: Act as a liaison with other IT Teams to support releases, changes and new application deployment. Monitor and report on Helpdesk SLAs, ticket trends, hardware and software evaluations Take ownership of highest level issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Assist with application deployment. To create, maintain and publish relevant support documentation for the transition of new technology, applications, etc being transferred to the Helpdesk team for support. Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts. Participates in and/or leads research and development initiatives and provides assistance in the implementation of new technologies. (Example: Copilot, Virtual agent, etc) Serves as a primary project member on technology projects with large scope and impact; may lead and integrate the work of other staff. Manage IT 3rd party relationships in areas of assigned coverage providing direction and project work as needed In addition to the main responsibilities listed above, the manager may use discretion to add further duties and tasks based on the business needs which are not explicitly listed above. Possible travel within the APAC region (Japan, Korea, India, Australia) to support various projects - 10-15% Requirements: 4-5 years of related experience in IT Help Desk and/or desktop support Strong knowledge of desktop hardware, diagnosing problems and ability to use diagnostic tools. Infrastructure and network understanding and troubleshooting. Strong communication and customer service skills. Experience supporting users in a global organization Ability to provide leadership and functional direction to other technical support staff Ability to analyze and resolve moderately complex computer and network problems. Experience providing technical support for the Microsoft Office suite, Windows, Active Directory and Office 365. Project Management experience Preferred Bachelor s degree preferred. Experience supporting both domestic and international users in a global organization. Bilingual - English and another Asia/Pacific language (ie: Japanese, Korean, Chinese) Windows Certifications - MCSA, CompTIA A+ or other related desktop certifications. PMP certification ServiceNow platform experience.

The Salesforce.com (SFDC) Administrator will be a technical subject matter expert on the salesforce.com platform. Using their analytical thinking, technical expertise and problem-solving skills they will develop and deploy fixes or enhancements that immediately add value to our organization. The SFDC Admin will be responsible for documentation and the development of new or enhanced functionality that is in line with our architectural and security standards. The role will require a high degree of collaboration and teamwork. Key Duties and Responsibilities: Accountabilities: Manage fixes and enhancements through overall environment (includes Production and Sandbox environments) Manages data accessibility and restrictions on user accounts to ensure proper level of security. Ensure you are following all IT related procedures with relation to Change Management, Security, Administration Work effectively with our IT Business Partners, users, vendors and application development teams Contribute to the requirements gathering process with IT Business Partners and our end users. Continuously review industry standards, best practices and the evolution of the Salesforce.com platform to keep ConMed up to current standards. Work with peers to appropriately coordinate and communicate activities in alignment with overall company and IT mission, vision, and values Activities: Coordinate the evaluation, scope and completion of new development requests Manage all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks Manage and coordinate the Salesforce.com data feeds and integrations Work to maintain best practices associated with the de-dup of data and to ensure data integrity Provide assistance, guidance and support for 3rd party vendor searches Assist in and provide training for new users and growing the Salesforce.com skill set across the organization Ensure we are following best practices and taking proper advantage of Salesforce.com capabilities for solutions. Contribute to the ability of end users to utilize Visualforce pages and Apex feeds where appropriate. Work with the business to help drive end user adoption Attend key business meetings or provide updates on Salesforce projects with IT Business partners Build relationships with key business individuals and within IT Participate in the project planning process Partner with the user base to ensure that testing and functionality are completed, and the business is satisfied with the results Develop implementation plans including new integrations and migrations from Sandbox to Production instance. Required Experience and Skills: Bachelor s degree in IT or related field. 3+ years of relevant experience 3+ years experience as a Salesforce.com Administrator Salesforce.com Admin certification Prefered Skills: Strong understanding of the platform with the ability to build custom apps and objects, formula fields, workflows, custom views and other content of comparable complexity Strong data management abilities Strong understanding of Salesforce.com best practices and capabilities Organizational and time management skills Project management skills

CONMED is a global medical technology company that specializes in the development and manufacturing of surgical devices and equipment. With a mission to empower healthcare professionals to deliver exceptional patient care, CONMED is dedicated to innovation, quality, and excellence in all aspects of our operations. We are looking for a Sr. Network Engineer to implement, maintain and support our growing need for on-premises and cloud offerings in voice, data, video, and wireless network services. This role requires a deep understanding of traditional networking technologies as well as modern cloud networking solutions. The ideal candidate will have a proven track record of successfully managing complex network environments and a passion for staying current with industry trends You will be part of the infrastructure team that is responsible for designing and developing scalable, and highly available network architectures that meet business objectives and SLAs. You will also handle site network migrations, assess and recommend materials and architectures required for business use. This individual will analyze and resolve network hardware and software problems in a timely and accurate fashion and provide end user training. This is a remote opportunity for people living in India. Key Duties and Responsibilities: Strategy & Planning Collaborate with IT and Business teams to assess near and long-term network capacity needs. Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records. Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery. Develop and implement network solutions that support both on-premises and cloud environments, ensuring high availability, scalability, and security. Acquisition & Deployment Design and deploy LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware. Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. Oversee new and existing equipment, hardware, and software upgrades. Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services. Participate in Design and implementation meetings. Assist in design, implement, and support for Audio/Video systems Network Management Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes. Collaborate with cloud architects to integrate on-premises networks with cloud platforms, specifically Azure. Administrate various devices and services (e.g., routers, switches, firewalls, load balancers, VPN, Wi-Fi, MFA, VOIP phone system and security tools) Monitor network performance to ensure system availability and troubleshoot problem areas as needed. Act as a primary point of contact for all sites and provide Level 3 support to resolve issues. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Monitor and test network performance and provide network performance statistics and reports. Participate in managing all network security solutions. Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations. Perform network security audits, and system backups and recovery as needed. Comfortable to work as part of a team and as an individually Required Experience and Skills: Bachelors degree in computer science or related field Cisco certification- CCNP 8+ Years of relevant minimum relevant work in IT support Proven experience with Cisco equipment and tools. Cisco Prime, Meraki, FMC and ISE are a must. Microsoft Visio experience drawing topologies Strong experience with cloud networking services and architectures in Azure. ISE - configurating and troubleshooting including Posturing, and NAC Configuring and troubleshooting Cisco firewalls, next gen firewalls, FMC and FTD Configuring and troubleshooting Cisco switches and wireless controllers Proven experience and success with LAN, WAN, and WLAN design and implementation. Proven experience with network capacity planning, network security and management tools, and general network management best practices. Excellent hardware troubleshooting experience. Competence with testing tools and procedures for voice and data circuits. Knowledge working with networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Good understanding of the organization s goals and objectives and constantly looks forward. Knowledge of applicable data privacy practices and laws. Strong interpersonal, written, and oral communication skills. Experience with site migrations and migrating from one carrier to another SD-WAN experience Comfortable performing firmware upgrades on firewalls, ISE, Prime, switches and wireless controllers. Prefered Skills: 2+ years of experience in the medical device industry preferred. Firewalls: Cisco ASA5508X, 5516X, 5525X, NGFW -FRP21110, FRP1140, FRP3105 Cisco Switches: C3650, C3850, C3750, C6880, C9200, C9300, Nexus 3K, 5K, 9K Wireless: WLC S 2504, 3504, C9120, C9800

Master Data Management Architect CONMED is a global medical technology company that specializes in the development and manufacturing of surgical devices and equipment. With a mission to empower healthcare professionals to deliver exceptional patient care, CONMED is dedicated to innovation, quality, and excellence in all aspects of our operations. This is a remote opportunity, for people living in India. Role Overview: The Master Data Management (MDM) Architect provides technical and administrative support for Master Data Management, focusing on improving data quality and aligning data governance to support data transformation. The role ensures consistent and accurate master data across the enterprise for better decision-making and operational efficiency. The ideal candidate is self-driven and adaptable, meticulously attentive, and brings relevant experience completing major data transformations. Responsibilities: Master Data Management Lead MDM projects involving data cleansing, standardization, and migration to support digital transformation initiatives. Collaborate with cross-functional teams across the organization to understand data needs, gather requirements, and ensure alignment with business transformation objectives. Establish data quality metrics, monitor data quality issues, and implement corrective actions to maintain high data integrity throughout the transformation process. Monitor and evaluate the effectiveness of MDM processes, identify opportunities for further optimization to support evolving business needs. Manage on-premise application and administration of Syniti and/or Informatica MDM platform Develop and enforce data governance policies. Train staff on data management protocols. Qualifications: Bachelor s degree in Information Technology, Computer Science, Business Administration, or related field. Experience with Syniti and/or Informatica MDM platform and SAP knowledge preferred. S4HANA. 5+ years of proven experience in managing MDM projects and implementing MDM solutions across large organizations. Strong understanding of data governance principles, data quality best practices, and data cleansing techniques. Strong analytical and problem-solving skills to identify data quality issues and develop solutions. Excellent communication and stakeholder management skills to collaborate with cross-functional teams. Self-driven and adaptable. Preferred: 3-5 years of experience supporting ERP transformations Key Competencies: Technical Expertise : Experience with MDM projects, data governance principles, data quality best practices, and data cleansing techniques. Analytical Skills : Strong problem-solving abilities to identify and address data quality issues. Communication Skills : Excellent ability to collaborate with cross-functional teams and manage stakeholders. Project Management : Proven experience in managing MDM projects and implementing solutions across large organizations. Adaptability : Self-driven and adaptable to evolving business needs. Platform Knowledge : Preferred experience with the Syniti platform and SAP.