Job Description

Job Purpose: This position is responsible for providing quality and efficient customer service to customers through the daily management which includes managing daily activities, recognizing training, and problem solving. Additionally, the position is responsible for assisting the manager with the development, analyses and implementation of staffing, training, scheduling and reward and recognition programs. Key Accountabilities: Attend Internal and External Training on new systems or software introduced by the Exchange. Resolution of Queries & Complaints Handling first level escalation calls Ensuring that all the documents and request are processed within stipulated timelines. Ensuring compliance with the defined process. Maintaining Records as per the companys policy To collate suggestions & feedback received from the members and take up with HOD/relevant departments for implementation if feasible. Suggest points to be updated on the Process Manuals for all the processes handled by the team. Assist in periodic internal audits and facilitate Audit of records by Internal / External Auditors. Salary offered 25k per month.