Contact Center Specialist

Job Description

Job Title: Contact Center Support Engineer Location: Pan India Experience: 3+ Years Job Overview: This agreement applies to the management and enhancement of the following contact center applications: Five9: Cloud contact center software. Clara bridge: Customer experience management platform. Calabrio: Workforce optimization and analytics tool. Discover XM (Qualtrics): Experience management platform. Shelf: Knowledge management platform. The scope of support will cover the follow IT RESPONSIBILITIES IT ensures the technical stability and scalability of contact center platforms, including: Technology Strategy: Develop and execute the shared vision for contact center technology. System Administration: Maintain and support integrations across platforms. Manage upgrades, release support, and incident triaging. Oversee user provisioning, security, and compliance. Show more Show less