Serve as the main point of contact for clients, ensuring their needs are met and fostering strong, long-term relationships. Communicate with clients to understand their needs and work with the internal team to make sure their expectations are met (and exceeded!) External and internal stakeholder management / communication and reporting to show business value Fight client fires like a pro Maintain accurate deliverables records, keeping track of any invoicing, contract updates and renewals Do all of this - while staying within project budget! Experience Qualifications: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation , including executive and C-level Love for marketing, writing, and good design Prior experience as an account manager or client servicing executive mandatory Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail