Job Description

Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal In this role, you will: Oversee and review the renewals and new sales contracts(sales) in the pipeline , ensuring we as an organization maximize the growth benefits through recurring revenue Collaborate with Customer success managers, Accounts Manager Accounts Executive, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes. Act as a bridge between Sales and the Professional Services team for the new contracts, ensuring seamless communication and alignment of project services objectives. Maintain close communication with the CSM and sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly. Manage and maintain contract records throughout their lifecycle, including, renewal tracking, and performance management. Help the Resource Managers make informed resourcing decisions based on the opportunity pipeline, optimizing team capabilities and project requirements. Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership. Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes. What Will You Bring: Demonstrated expertise in CRM software, particularly Salesforce, along with experience in managing projects using tools like JIRA, Zendesk, Smartsheet, Team Gantt, and other project management platforms. Proficiency in leveraging these tools to enhance project pipeline management, drive collaboration between teams, and streamline workflows to achieve efficient outcomes. Ability to navigate and utilize various software applications efficiently, coupled with a quick learning curve for new tools and technologies. Proficiency in numbers and data analysis: Ability to assess and understand data to inform decision-making and strategy development. Understanding of compliance requirements and legal nuances, ensuring alignment of contracts with organizational standards and regulations and negotiating terms beneficial to business objectives. Excellent analytical and problem-solving skills with strong attention to detail and organizational abilities. Exceptional communication and negotiation skills Ability to manage multiple projects and meet deadlines. High level of integrity and ability to maintain confidentiality. What you should have The street smart way to drive SaaS company experience It is essential to have good English communication skills. It would be preferable to have 5 to 8 years experience in an Operations or similar role. Experience with SaaS and Customer Service is mandatory. Hands-on experience with Salesforce or other CRM tools.. Having experience with reporting tools (such as Looker/Tableau), finance tools, CS/Project Management tools, etc. is beneficial. Action-oriented and excellent interpersonal skills Collaborative skills across departments.