Senior Software Engineer We are looking for an experienced Senior ITSM Manager- ServiceNow to lead and optimize our Change Management, Problem Management, Incident Management and Knowledge Management processes. This role is critical in ensuring smooth IT service delivery, minimizing risks, and driving continuous improvement across our ITSM landscape. The ideal candidate will be a ServiceNow expert with a deep understanding of ITIL frameworks and governance models. An ideal candidate would be passionate about the evolution of IT Service Management (ITSM) in a fully cloud-native environment. This role requires a leader who can drive automation, AI adoption, and ServiceNow optimization to build a modern, efficient, and intelligent ITSM function. You would also be required to champion the use of ServiceNow, ensuring ITSM processes continuously evolving to meet the needs of a dynamic fintech environment. You will be responsible for: ITSM Process Leadership - Own and enhance Change, Problem, Incident, and Knowledge Management processes, ensuring alignment with ITIL best practices and business objectives. Knowledge Management - Drive the adoption of a structured knowledge repository, ensuring that ServiceNow Knowledge Management capabilities are fully utilized for self-service and support teams. Develop and oversee a structured knowledge repository, driving adoption and self-service capabilitiesChange Management Oversight - Own the Change Management process, chair Change Advisory Board (CAB) meetings, and minimize risks associated with system updates and deployments. Drive governance for Change Advisory Board (CAB) meetings, standardize change workflows, and minimize service disruptions.Problem Management - Establish proactive problem management practices, leveraging ServiceNow to automate incident correlation, root cause analysis, and knowledge sharing. Establish root cause analysis (RCA) processes, reduce recurring incidents, and drive proactive problem resolution. Partner with incident management teams to ensure that major incidents trigger effective problem management, using ServiceNow analytics and reporting to drive continuous improvements.ServiceNow Optimization - Leverage ServiceNow to automate and improve ITSM processes, ensuring seamless execution, reporting, and compliance. Act as the ServiceNow ITSM Champion, identifying opportunities to enhance Change, Problem, and Knowledge Management through automation, workflow improvements, and data-driven decision-making.Optimize Change Management in a DevOps-driven world, aligning ITSM governance with CI/CD pipelines and cloud deployment models.Enhance Problem Management through intelligent log analysis and predictive AI models, reducing downtime and accelerating RCA (Root Cause Analysis).Develop and refine ITSM processes suited for a fully cloud-native environment, ensuring agility, resilience, and scalability.Drive self-service and automation-first approaches, ensuring minimal manual intervention in repetitive ITSM tasks. ServiceNow Evangelism Training - Act as an internal advocate for ServiceNow capabilities, conducting trainings, demos, and roadshows to increase awareness and adoption of its features across IT and business teams. Champion and expand ServiceNow capabilities, identifying areas to automate workflows, enhance reporting, and integrate AI-driven insights. Design and implement automation within ServiceNow, reducing manual interventions in Change, Problem, and Knowledge Management.Leverage ServiceNow Virtual Agent and AI Ops to automate ticket triage, anomaly detection, and predictive problem management.Integrate ITSM with Cloud-native monitoring and observability tools, ensuring a seamless flow of incident, problem, and change data across platforms.Stakeholder Engagement Communication - Work closely with IT Operations, Security, Engineering, and Business teams to ensure ITSM processes are understood, adopted, and optimizedIncident Major Incident Collaboration - Work closely with incident management teams to ensure effective resolution of major incidents and post-incident reviews.Compliance Risk Management - Ensure that all ITSM processes are audit-ready, compliant with regulatory and security requirements, and properly documented in ServiceNow.Reporting Metrics:Define, measure, and report ITSM KPIs, ensuring continuous service improvements and adherence to SLAs/OLAs.Define key ITSM KPIs and analytics, using ServiceNow dashboards to measure SLA/OLA adherence, automation impact via ServiceNow performance analytics, and AI-driven efficiencies. Qualifications Experience:8+ years of experience in ITSM, with deep expertise in core ServiceNow ITSM functions - Change, Problem, Incident and Knowledge Management.Strong hands-on experience with ServiceNow, including workflow automation, Virtual Agent, AI Ops, and reporting.ITIL v4 Certification preferred.Proven experience running ITSM in a fully cloud-native environment (AWS, Azure, or Google Cloud).Expertise in ITIL frameworks and ITSM evolution in DevOps, Agile, and cloud-centric organizations.Exposure to CMDB, IT Asset Management, and Major Incident Management is a plus.Excellent communication and stakeholder management skills, with the ability to socialize and champion ServiceNow capabilities and ITSM modernization initiatives across teams.Experience in a regulated industry (e.g., fintech, banking, healthcare) is a plus.Strong automation mindset, with inclination (or prior experience) leveraging ServiceNow AI/ML capabilities, chatbot automation, and process orchestration About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salary Opportunity to earn an annual bonus. Great career growth and development opportunities in a global organization A flexible approach to work There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you re ready to unleash your potential. #LI-KP1

Senior Cybersecurity Engineering As a Senior cybersecurity engineer with Convera, we are looking for motivated and experienced IAM professional who will help lead our transition into our new secure cloud environment. This is a high impact and hands on role where the candidate will work closely with the Director of Security Operations and CISO to help build out an industry leading IAM program. You will be responsible for: Responsible for designing, developing, testing, implementing, and integrating Privilege and Identity Access Management systems and solutionsResponsible for Privileged User account administration of various platforms like Windows, Linux, Databases, Kubernetes using privilege access management products like CyberArkAssessing requirements for Privilege Access Management (PAM) solutions to meet stakeholders needsDesign technical cybersecurity controls and define standards and best practices in the application of PAM principles and best practices for the public cloud, across the enterprise, and in secure application designDrive requirements and design specifications for privileged access management solutions and direct others in performing these activitiesProvide support for production PAM infrastructure systems and processesIdentify and document privileged account management business and technical use casesDevelop PAM best practices and solutions for common client problemsDelivery of the Privileged Access Management (PAM) technologies, including accounts management, credentials management, secrets management, and software and systems patchingFacilitate the continuous adoption, training, communication, and education of PAM capabilities, functions, and standardsWork with various application teams to design, install, implement, architect, configure, and maintain one or more privilege access management platforms for cloud environments. Qualifications: Have 5+ years of experience in Identity and Access Management or Information SecurityHave 3+ years of experience in Privilege Access Management products like CyberArk.Expertise with Active Directory, MFA process and IAM protocols, etc. for authenticationExperience with managing a CyberArk deployment in AWS or AzureMotivated team player with a positive attitude, solid interpersonal skillsExperience with programming language like Java, PythonExperience with identity governance products like SailPoint, IdentityNow, Saviynt, OIM, Sun IDM is a plusExperience with sso products like OKTA, PingFederate, ForgeRock, Auth0 is a plusExperience with container-based infrastructure is a plusExcellent verbal and written communication skillsBS/MS in Computer Science or equivalentCISSP, or other industry recognized security certification(s) are preferred. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salaryOpportunity to earn an annual bonus.Great career growth and development opportunities in a global organizationA flexible approach to workThere are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you re ready to unleash your potential. #LI-KP1

Senior Cybersecurity Engineering As a Senior cybersecurity engineer with Convera, you will be the primary administrator of an automated GRC platform to support the Convera cybersecurity program and all the IT stakeholders. You will also support efforts using this system for responding to regulator questions, independent audit, and customer assurance. You will be working directly with internal technical teams as well as IT and business teams to track, monitor, and respond to ensure their GRC platform needs are appropriately supported, questions answered in a timely manner. You will be responsible for: Manage, upgrade, modify, and provide support for the OneTrust GRC platform.Manage the GRC modules and business integrations for Cyber risk, Operational Risk, Third Party Risk, Privacy Risk, Control Management, Incident response, and Compliance reporting.Configure and manage global system configurations, users groups, organizational hierarchies, permissions, reports dashboardsWork directly with the GRC vendor support and sales team to sDocument and review business processes, responsibilities, risks, and controls as needed within the GRC platform.Deliver training and support on the GRC platform to internal stakeholders.Load and configure data streams for the GRC platform.Plan and maintain the workflow for reporting and administrative tasks.Manage the scope of compliance and risk requirements using the GRC platform.Design and update customized reporting from the GRC platform.Analyze new cybersecurity compliance requirements from all over the world to ensure GRC platform supports them.Lead the planning, execution, and delivery of GRC platform projects, ensuring they met company and security standards within budgets and timelines.Work with Security Program Team to ensure controls are followed continually and without material audit findings or qualifications.Facilitate, coordinate, and obtain risk and compliance reporting requirements from multiple stakeholders.Assist in internal and external audit efforts.Support new security and privacy compliance changes from all over the world.Assist on Risk AssessmentsAssist with vendor due diligence risk reviews and questionnaires to ensure supply chain compliance.Document, analyze, and report control failures and gaps to stakeholders. Provides remediation guidance and prepares management reports to track remediation activities.Assist in investigating internal and external information security risk and exceptions assessments.Help assess incidents, vulnerability management, scans, patching status, secure baselines, penetration test result, phishing, and social engineering tests and attacks.Inform the proper stakeholders of important concerns and hazards.Be proactive in seeking out areas for improvement and offer insightful advice and value-added guidance on process and control enhancements.Assist in Security Program GovernanceAssists in the management and oversight of security program functions in accordance with common industry standards.Work together with other stakeholders to link our corporate IT, procurement, and privacy departments with security program objectives.Maintain up-to-date knowledge of procedures and methods that serve to broaden team knowledge and industry expertise.Work with IT and business managers to champion security and compliance while reducing human administrative overhead for security.Assist in the creation, distribution, acknowledgement, and update of security policies, procedures, standards, and baselines within the organization.Assist with security incidents, outages, and customer grievances.About YouHave 2+ years experience in cybersecurity with a focus on compliance and risk in the finance and payment industry.Hands on experience with GRC automation systems such as OneTrust or similar systems such as Hyperproof, Archer, or ServiceNow. OneTrust Professional Certification preferred.Experience with working on IT systems in a global 24x7 operation with varying levels of uptime and security requirements.Experience with IT automation and reporting, preferable Microsoft Power BI.Have a strongly motivated to work independently, desire to learn and grow in a fast-paced, complex environment.Develop and manage project plans and budget/resource estimates as needed.A fast learner, able to manage details and complex needs.Are up to date with technology and compliance risks facing dynamic organizations, with an excellent understanding of the regulatory environment and the challenges to meet a rapidly evolving landscape.Have strong and honest communication skills as well as confident communicating verbally and in writing.Have basic experience in security and compliance with a focus on risk and security governance.Have a basic understanding of the finance industry, risk management, and cloud technology.Familiar working with industry-standard regulatory requirements (SOC1/2, PCI, GDPR, etc.) and technical standards (CIS, NIST, STIG, etc.)CompTIA Security+, (ISC)2 SSCP, GSEC, AWS Certified Cloud Practitioner, Azure Security Engineer Associate, Certificate of Cloud Security Knowledge or other industry recognized technical, or security certification(s) are preferred.Associate degree in Computer Science, Information Systems, Business Management, or related field or equivalent military experience preferred.Excellent interpersonal, communication, and presentation skills, including a strong customer service orientation and confident in communicating verbally and in writing with respect to local cultures and languages. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salaryOpportunity to earn an annual bonus.Great career growth and development opportunities in a global organizationA flexible approach to workThere are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you re ready to unleash your potential.#LI-KP1

Staff Software Engineer- Data Engineer As a Staff Software Engineer- Data Engineer with expertise in Data Modelling & Architecture along with SQL, AWS with Convera, you will be responsible for oversee the development and utilization of data systems. You will be reporting to the Sr. Manager - Data Engineering, to join our dynamic team in the Foreign Exchange payments processing industry. The ideal candidate is responsible for defining and implementing the data ETL pipelines and models and ensuring robust data governance across the organization. This role requires a deep understanding of business processes, technology, data management, and regulatory compliance. The successful candidate will work closely with business and IT leaders to ensure that the enterprise data platform supports business goals, and that data governance policies and standards are adhered to across the organization. Your responsibilities will include working closely with product managers, data architects, analysts, cross-functional teams, and other stakeholders to ensure that our data platform meets the needs of our organization and supports our data-driven initiatives. It also includes building a new data platform, integrating data from various sources, and ensuring data availability for various application and reporting needs. In your role as a Staff Software Engineer - Data Engineer, you will: Architect and Develop Data Solutions: Lead the end-to-end design and development of robust data pipelines and data architectures using AWS tools and platforms, including AWS Glue, S3, RDS, Lambda, EMR, and Redshift. Optimize ETL Processes: Design and optimize ETL workflows to facilitate the efficient extraction, transformation, and loading of data between diverse source and target systems, including data warehouses, data lakes, and both internal and external platforms. Collaborate and Design Data Models: Partner with stakeholders and business units to develop data models that align with business needs, analytical requirements, and industry standards. Data Integration and Architecture Maintenance: Collaborate with internal and external teams to design, implement, and maintain data integration solutions, ensuring high data integrity, consistency, and accuracy. Implementation and Troubleshooting: Oversee the implementation of data solutions from initial concept through to production. Troubleshoot and resolve complex technical issues to ensure data pipeline stability and high performance. Leadership and Mentorship: Provide guidance and leadership to engineering teams, promoting a culture of continuous improvement, knowledge sharing, and technical excellence. Mentor junior engineers and foster their professional growth. Innovation and Strategy: Drive technical innovation by staying abreast of industry trends and emerging technologies. Influence technical strategies and decisions to align with organizational goals and objectives. Documentation and Best Practices: Develop and maintain comprehensive documentation for data architectures, pipelines, and processes. Establish and enforce best practices for data engineering and quality assurance. Strong experience delivering Data Engineering solutions on AWS, Databricks, AWS DevOps for CI/CD, and on AWS - S3, EC2, PySpark, EMR, Glue, Lambda, Redshift, Snowflake, Cloud Watch, SNS, Auto Scaling, Step Functions, Event Bridge, Strong experience delivering Data Engineering batch solutions using Apache Spark/PySpark, Spark SQL, Test Driven Development, Creation of Re-usable plugins using Pybuilder for Python Development Street, Jenkins multi-branch pipelines and deployment to servers and Automation. Strong experience in delivering Data Engineering real time solutions using Spark Streaming, Confluent Kafka, Streamsets - Data Collector, Transformer and Control Hub, DynamoDB, MongoDB to provide end to end solution for data ingestion/ETL/integration with disparate origins and destinations. Strong experience in data modelling and developing solutions involving SQL/NoSQL databases like HBase Dynamo DB and MongoDB. Strong experience of working with SOAP APIs / REST APIs hosted on Apigee (OAuth 2.0) and TYK Gateways. Also, strong Data Integration experience with internal and third-party systems. Design, Developed and implemented Automated solutions to source / sink data including APIs. Experience building platforms supporting Customer/User journey orchestration and personalized recommendations through Microservices, APIs, Streaming and Event Driven Architecture. Strong development, testing (unit, system, integration, performance testing) and debugging skills with detail-oriented documentation skills. Strong Data Modelling experience - SQL / NoSQL - Oracle, DB2, PostgreSQL, MySQL, DynamoDB, MongoDB, HBase. Strong understanding of data quality best practices using automated quality checks and using libraries like Great Expectations, using TDD methodology etc., data governance principles, object- oriented programming, design, and architectural patterns A successful candidate for this position should have: Bachelors degree or equivalent in Engineering, or a related field with proven experience in designing, deploying, and managing cloud-based infrastructure, preferably for data platforms Minimum of 12-15 years of experience in enterprise data architecture, data management and data governance, or a related field. Strong proficiency in AWS, including data services (a must), compute, storage, networking, and security services Proficiency in programming languages such as Python, Java, or Scala, with a focus on data processing frameworks (e.g., Apache Spark, Kafka) Strong experience with data architecture principles, including data modelling, ETL/ELT processes, and data management and hands on experience with Big Data technologies such as Apache Hadoop, Apache Spark, and Apache Kafka Familiarity with database systems such as Snowflake, SQL Server, PostgreSQL, or NoSQL databases Nice to have Qualifications: Experience with regulatory compliance related to data management (e.g., GDPR, HIPAA). Knowledge of emerging technologies such as AI, machine learning, and data analytics. Certifications in cloud platforms (e.g., AWS). About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salaryOpportunity to earn an annual bonus.Great career growth and development opportunities in a global organizationA flexible approach to workThere are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you re ready to unleash your potential. #LI-SK1

Senior Software Engineer- Snowflake Administrator As a Senior Software Engineer- Snowflake administrator with the experience in SQL AWS you will be with Convera, you will be responsible to Install, configure, and maintain Snowflake environments across development, testing, and production. You will be responsible for: 1. Snowflake Administration Maintenance - Install, configure, and maintain Snowflake environments across development, testing, and production. - Manage roles, users, access controls, and permissions to enforce security best practices. - Monitor and optimize compute resources, storage usage, and query performance. - Set up and manage virtual warehouses to balance cost and efficiency. 2. Data Management Integration - Design and optimize schema, tables, views, and materialized views for performance. - Implement data ingestion pipelines using Snowpipe, COPY commands, and external tables. - Integrate Snowflake with ETL/ELT tools (Informatica, dbt, Airflow, Fivetran, etc.). - Work with cloud storage (AWS S3, Azure Blob, Google Cloud Storage) for data integration. 3. Performance Tuning Optimization - Monitor and tune query performance using Query Profile and Warehouse best practices. - Optimize clustering, caching, and auto-scaling for cost efficiency. - Implement data partitioning, pruning, and compression for better performance. 4. Security Compliance - Ensure compliance with data governance policies and industry regulations (GDPR, HIPAA, etc.). - Implement role-based access control (RBAC) and multi-factor authentication (MFA). - Configure data masking, row-level security, and encryption for sensitive data. - Set up auditing and logging to track user activities and data access. 5. Backup, Recovery, and Disaster Planning - Manage Time Travel Fail-safe features for data recovery. - Implement backup and retention policies to meet business continuity requirements. - Develop strategies for disaster recovery and high availability. 6. Automation Scripting - Automate administrative tasks using Python, SQL, PowerShell, or Bash. - Develop and manage CI/CD pipelines for Snowflake using DevOps tools. - Implement Infrastructure as Code (IaC) using Terraform or CloudFormation. 7. Support Documentation - Provide technical support and troubleshoot Snowflake-related issues. - Collaborate with data engineers, analysts, and business users to optimize workflows. - Document best practices, guidelines, and operational procedures. Skills Qualifications: Technical Skills: - Strong experience with Snowflake administration, architecture, and security. - Proficiency in SQL and query optimization. - Knowledge of cloud platforms (AWS, Azure, GCP). - Familiarity with ETL/ELT tools (dbt, Talend, Informatica, Airflow, etc.). - Experience with BI tools (Tableau, Power BI, Looker) is a plus. - Scripting skills in Python, PowerShell, or Shell scripting. - Understanding of data modeling and warehousing concepts (Star Schema, Snowflake Schema). Soft Skills: - Strong problem-solving and troubleshooting skills. - Excellent communication and collaboration with cross-functional teams. - Ability to work independently and in an Agile environment. Preferred Qualifications: - Bachelor s degree in Computer Science, Data Science, Information Systems, or a related field. - Snowflake SnowPro Core or Advanced Certification (preferred). - Experience with Kubernetes, Terraform, or CI/CD tools is a plus. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salaryOpportunity to earn an annual bonus.Great career growth and development opportunities in a global organizationA flexible approach to workThere are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you re ready to unleash your potential. #LI-SK1

Senior Software Engineer- Tableau Engineer As a Senior Software Engineer- Tableau Engineer with the experience in Tableau Server, SQL AWS you will be with Convera, you will be responsible to Install, configure, and upgrade Tableau Server and related components. You will be responsible for: . Tableau Server Administration: - Install, configure, and upgrade Tableau Server and related components. - Manage user access, security permissions, and authentication (SSO, Active Directory). - Monitor system performance and troubleshoot server-related issues. - Schedule and manage data extracts, refreshes, and automation tasks. - Ensure high availability and disaster recovery planning. 2. Dashboard Report Management: - Support Tableau developers by optimizing dashboards and reports. - Ensure efficient data connections and performance tuning. - Collaborate with business users to define reporting needs and best practices. - Assist in dashboard migration, version control, and governance. 3. Data Management Integration: - Manage and optimize data sources connected to Tableau (SQL, cloud storage, APIs). - Ensure data accuracy, consistency, and security compliance. - Work with ETL tools to support data preparation and integration. 4. Security Compliance: - Implement and enforce data governance policies. - Set up role-based access control (RBAC) and permissions. - Ensure compliance with internal and external regulatory standards. 5. Performance Optimization: - Monitor Tableau Server usage and performance metrics. - Tune extracts, queries, and dashboards for efficiency. - Manage and optimize hardware and cloud resources. 6. Support Training: - Provide technical support to end-users and troubleshoot issues. - Conduct training sessions for business users and developers. - Document best practices and maintain knowledge base articles. Skills Qualifications: - Technical Expertise: - Strong knowledge of Tableau Server, Tableau Desktop, and Tableau Prep. - Experience with SQL, data warehousing, and ETL tools. - Familiarity with cloud platforms (AWS, Azure, GCP) is a plus. - Scripting experience in Python, PowerShell, or Bash for automation. - Analytical Problem-Solving Skills: - Ability to optimize Tableau dashboards and troubleshoot performance issues. - Experience with data visualization best practices. - Security Compliance: - Understanding of RBAC, LDAP, Active Directory, and SSO authentication. - Knowledge of data governance and compliance policies. - Soft Skills: - Strong communication and collaboration skills. - Ability to work with both technical and non-technical stakeholders. - Self-motivated and able to work independently. Preferred Qualifications: - Bachelor s degree in Computer Science, Data Science, Information Systems, or a related field. - Tableau Server Certified Associate or Professional certification (preferred). - Experience with other BI tools (Power BI, Looker, QlikView) is a plus. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salaryOpportunity to earn an annual bonus.Great career growth and development opportunities in a global organizationA flexible approach to workThere are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you re ready to unleash your potential. #LI-SK1

Staff Cybersecurity Engineering As a Staff cybersecurity engineer with Convera, we are looking for the primary administrator of an automated GRC platform to support the Convera cybersecurity program and all the IT stakeholders. You will also support efforts using this system for responding to regulator questions, independent audit, and customer assurance. You will be responsible for: Represent the Convera cybersecurity team in the India region with respect to compliance and cybersecurity activities.Ensure controls are followed continually and without material audit findings or qualifications.Respond and assist with urgent new cybersecurity requirements, security incidents, outages, and customer grievances.Participate and report on multi-regional projects to identify and track appropriate corrective measures to resolve issues as they arise.Develop and manage project plans and budget/resource estimates as needed.Participate in Vendor / Supply Chain Risk Management to ensure availabilityPerform vendor due diligence Cyber risk reviews to ensure supply chain complianceAssist in Vendor Onboarding/Contract Negotiations related to cybersecurityPerform cyber resiliency assessments to detect and identify weaknesses in the security posture of the organizations resiliency and recovery strategiesAssist with vendor due diligence risk reviews and questionnaires to ensure supply chain compliance.Assist in working with Convera vendors, contactors, and third parties to confirm compliance to Convera policies, service level agreements, and acceptable usage policies.Find, report, and help remediate cybersecurity risks and compliance gaps to Convera and Convera-contracted services by working with IT teams, business teams, and other stakeholders.Oversee regular vulnerability assessments, internal technical reviews, and penetration testing of cloud environments and applicationsPartner with IT teams to develop and implement remediation strategies for identified security issuesDevelop metrics and reports to track vulnerability management program effectivenessEvaluate and recommend security tools and technologiesProvide security guidance to technical teamsFacilitate, coordinate, and obtain vulnerability reporting requirements from multiple stakeholders.Assist on Risk AssessmentsDocument, analyze, and report control failures and gaps to stakeholders. Provides remediation guidance and prepares management reports to track remediation activities.Partner with IT teams to develop and implement remediation strategies for identified security issuesAssist in investigating internal and external information security risk and exceptions assessmentsPartner with SecOps Enterprise Tech on new business solutions architectureHelp assess incidents, vulnerability management, scans, patching status, secure baselines, penetration test result, phishing, and social engineering tests and attacks.Inform the proper stakeholders of important concerns and hazards.Be proactive in seeking out areas for improvement and offer insightful advice and value-added guidance on process and control enhancements.Operate with a high degree of independence regarding cybersecurity project and program activities.Manage multi-regional projects to identify and track appropriate corrective measures to resolve issues as they arise.Respond and assist with urgent new requirements, security incidents, outages, and customer grievances.Develop and manage project plans and budget/resource estimates as needed.Assist in security incident response and forensic investigations when neededAssist in internal and external audit efforts.Support new security and privacy compliance changes from all over the world. About You Have 5+ years experience in cybersecurity with a focus on compliance and risk in the finance and payment industry.CompTIA Security+, (ISC)2 SSCP, GSEC, AWS Certified Cloud Practitioner, Azure Security Engineer Associate, Certificate of Cloud Security Knowledge or other industry recognized technical, or security certification(s). CISSP, CISA, CISM, or other industry recognized security certification(s) are preferred.Hands on experience with vulnerability scanning tools and penetration testing methodologiesSkilled at analyzing complex problems, impact analysis, and enabling informed decision making.Excellent interpersonal, communication, and presentation skills, including a strong customer service orientation.Up to date with technology and compliance risks facing dynamic organizations, with an excellent understanding of the regulatory environment and the challenges to meet a rapidly evolving landscape.Expertise in planning and delivering a wide range of projects including embedding risk and governance frameworks, introducing new policies and processes, and implementing IT systems.Successful at stakeholder engagement and experienced at operating at both strategic and tactical levels.Can quickly identify key operational risks, material impacts, risk indicators and controls within the business area.Experience with working on IT systems in a global 24x7 operation with varying levels of uptime and security requirements.Have a strongly motivated to work independently, desire to learn and grow in a fast-paced, complex environment.Develop and manage project plans and budget/resource estimates as needed.A fast learner, able to manage details and complex needs.Are up to date with technology and compliance risks facing dynamic organizations, with an excellent understanding of the regulatory environment and the challenges to meet a rapidly evolving landscape.Have strong and honest communication skills as well as confident communicating verbally and in writing.Have a basic understanding of the finance industry, risk management, and cloud technology.Familiar working with industry-standard regulatory requirements (SOC1/2, PCI, GDPR, etc.) and technical standards (CIS, NIST, STIG, etc.)Excellent interpersonal, communication, and presentation skills, including a strong customer service orientation and confident in communicating verbally and in writing with respect to local cultures and languages. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salaryOpportunity to earn an annual bonus.Great career growth and development opportunities in a global organizationA flexible approach to workThere are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you re ready to unleash your potential.#LI-KP1

Senior Infrastructure Engineer We are looking for an experienced Senior Infrastructure Engineer looking to develop new technology for a globally revered brandHow about offering up your tech skills in a hugely successful business where smart money movesJoin Convera as a Jamf Administrator! Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. We make moving money so easy, that any company in the world can grow with confidence Convera is building a world class digital workplace environment for our employees. We are looking for forward-thinking engineers who can architect, build, and support digital workplace platforms and tools. Come join the team setting the standard for the Employee Technology Experience! This role will lead our Mac endpoint device management activities at Convera. This role requires expert understanding of Mac / Jamf end user device management including laptop imaging and mobile device management solutions. The role also requires understanding and knowledge of SaaS based end user computing tools (Office 365, Box, Zoom, etc). You will be responsible for: Serve as primary administrator for JAMF Participate in technical investigation and architecture in the end user computing space for new tool implementations driving improvement in efficiencies and end user experience, specifically including solutions for patching and imaging computers, MDM, and VDI Work with business counterparts to evaluate new categories of end user tools Serve as a technical expert for Mac end user computing tools and escalations Participate in implementing automation, education, and self-serve tooling for incident and service request reduction Partner with information security team on end user device end point protection tools and processing Minimum Qualifications: Current Jamf Certified Admin certification Experience in designing and implementing end user device management solutions with JAMF Substantial background building and operating JAMF in large-scale enterprise environments Excellent analytical skills Strong oral and written communications with excellent teamwork and interpersonal skills Collaborative working style to be able to partner with technology and business stakeholders across the organization and influence technology decisions Ability to understand and drive service management/SLAs A strong track record of executing in a dynamic and fast-paced environment Requires 4+ years of related technical and business experience Preferred Qualifications: Jamf Certified Expert certification Experience in implementing and managing SaaS based digital workplace tools Experience in cloud infrastructure environments, particularly AWS Understanding of software defined network and telephony solutions Strong experience with IT service management tools like ServiceNow About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salary Opportunity to earn an annual bonus. Great career growth and development opportunities in a global organization A flexible approach to work There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you re ready to unleash your potential. #LI-KP1