Corporate Trainer

Job Description

Job Title: Corporate Trainer – Jewelry Brand Location: Surat Department: Training & Development / Human Resources Reports To: Retail Operations Manager Travel to stores is compulsory. Job Summary: We are looking for a dynamic and experienced Trainer to join our growing jewelry brand. The Trainer will be responsible for designing, delivering, and evaluating training programs to enhance the skills, product knowledge, and customer service standards of retail and corporate staff. This role is key to ensuring that our team represents the brand with expertise and excellence. Key Responsibilities:1. Training & Development Develop and deliver training modules on product knowledge (diamonds, gold, gemstones, certifications, etc.), customer service, and sales techniques. Conduct induction programs for new joiners across retail and corporate roles. Organize refresher training sessions periodically to ensure knowledge retention and skill enhancement. 2. Retail & Sales Enablement Train front-line staff on visual merchandising, clienteling, upselling techniques , and store SOPs . Ensure staff are updated on new collections, promotions, and seasonal campaigns. Work with store managers to identify training needs and address performance gaps. 3. Evaluation & Reporting Track training effectiveness through feedback forms, role-plays, mystery audits, and KPI improvements. Maintain detailed training records and submit monthly reports to management. Provide inputs for performance evaluations based on training outcomes. 4. Communication & Brand Alignment Ensure that all training content is aligned with the brand’s voice, values, and positioning . Act as a brand ambassador and foster a culture of excellence and continuous learning. Required Qualifications: Bachelor's degree in any discipline (a degree in Retail Management, HR, or Communication is a plus). Minimum 3-5 years of experience as a Trainer , preferably in the luxury retail or jewelry industry . Strong knowledge of jewelry products , materials, and certifications. Excellent communication, presentation, and interpersonal skills. Fluency in English and local languages (as required). Preferred Skills: Certification in Training & Development or Instructional Design. Experience with e-learning tools and content development platforms. Strong sense of fashion, luxury trends, and customer psychology. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Work Location: In person