Job Description

We are looking for passionate and dedicated Counselors and Telecallers to join our team and play a pivotal role in providing guidance, support, and assistance to prospective clients or students As a part of our dynamic team, you will engage with individuals through calls and interactions, answer their queries, and guide them through our programs or services Counselor Responsibilities: Engage with prospective clients or students through in-person meetings, phone calls, emails, and other communication channels Provide comprehensive information about our programs, services, admission requirements, and benefits Understand the aspirations and needs of each individual and recommend suitable programs or services accordingly Conduct one-on-one counseling sessions to help clients make informed decisions aligned with their goals Build strong relationships and rapport with clients to foster a supportive and empathetic counseling environment Maintain detailed records of counseling interactions, progress, and follow-up actions Collaborate with the admissions team to streamline application and enrollment processes Stay updated on industry trends, program changes, and counseling techniques through continuous learning Telecaller Responsibilities: Engage with prospective clients or students through phone calls, emails, and other communication channels Provide accurate and detailed information about our programs, services, and benefits Address inquiries, concerns, and questions in a professional and friendly manner Maintain a positive and approachable demeanor to create a favorable impression Keep records of interactions, inquiries, and follow-up actions using CRM software Collaborate with the counseling and admissions teams to ensure a seamless transition for interested individuals Achieve and exceed individual targets for inquiries, conversions, and customer satisfaction Provide feedback and insights to enhance the telecalling process and materials Qualifications: Bachelor's degree in a relevant field (eg, Education, Counseling, Communications) Proven experience as a Counselor, Telecaller, or customer service representative is a plus Excellent communication skills, both verbal and written Empathetic and patient attitude to understand and address the needs of clients or students Strong interpersonal skills to build rapport and trust over the phone and in-person Familiarity with counseling techniques, educational programs, and admissions processes Proficiency in using CRM software, communication tools, and Microsoft Office Time management skills to effectively manage counseling sessions or telecalling interactions Positive attitude, enthusiasm, and commitment to delivering outstanding customer service