Coupa Lead

Job Description

Role Description: The Global Procurement Technology strategy focusses on enhancing the people experience and modernising to improve speed, scale, and resilience by simplifying the Global Procurement technology estate and increasing automation and straight-through-processing. Coupa is a strategic SaaS platform for HSBC and a key enabler underpinning this strategy. Coupa Source to Contract (S2C) is now available globally for 115k business end users, 1k procurement users and 25k third party supplier contracts. Over the next 12 months, Coupa Request to Pay will be progressed for some markets as part of moving to straight through processing from Supplier onboarding to Payment and also exploration of other Coupa Modules There will be opportunities to further extend the use of Coupa across Strategic Procurement Systems and the role holder will work with other functions to develop that roadmap in light of the SaaS product evolution. Responsibilities: Act as the senior leader and overall Functional product owner for Coupa for Procurement Work with stakeholders and existing service owners to develop the strategy and roadmap for consolidating and implementing additional Coupa instances Provide strong Procurement subject matter expertise to stakeholders on vision, delivery and architecture design Grow and coach a Coupa Product team within HSBC Global Procurement Build a relationship of trust and influence with the DCOO IT team and build strong relationships with vendors. Report on change delivery and service quality status on behalf of service line. Ensure Technology and operational risks are appropriately controlled in line with Group and business objectives. Manage and continually optimise workforce. Drive team engagement and cultural initiatives for the function. Engage and develop an effective global team through town halls, communication, performance management, development plans and reward/recognition practices. Cultivate an environment that supports diversity and reflects the HSBC brand and values. Role Qualifications and Skills: Expert in Coupa implementations, architecture, and strategy. Preferably this would be within a banking environment. Experience of implementing and owning Coupa solutions end to end. Excellent working knowledge of procurement operating models and processes is essential. Good working knowledge of partner processes eg finance and other banking back office models, would be preferred. Track record of forming strong partnerships with external vendors and assurance of their deliverables. People leadership experience. Ability to drive culture change and engagement. Ability to communicate with senior stakeholders with gravitas. Strong communications skills, influencing and negotiation. Excellent written skills with ability to express complex topics and problems effectively. Strong risk and issue management skills. Ability to manage multiple threads of work under pressure. Experience of working with complex stakeholders in a global setting. Ability to develop new and adapt existing processes for increased quality and efficiency whilst encouraging others to seek new ideas/solutions to day to day problems.