Role & responsibilities COMMUNITYBuilding a community environment thats conducive to collaborationOrganizing new member introduction brunches and mixers/socialsWorking with local businesses in the vicinity to plan engagement eventsContinuously measuring member satisfaction and strive to improve member satisfaction levelsCommunity team is the face of a center and hence ensuring that the front desk is always manned by a community team member.Conceptualizing and executing Community Initiatives such as Events that help build relationships between members.Introducing new members to our existing community of members.Managing billing & check-ins/ check-outs for all members whose membership qualifies as Hourly or Day-PassConducting CoWrks Center Tours for all potential new membersAttending to our members needs at all times and solve member issuesManaging the CoWrks membership waiting listsEnsuring all members have enrolled on Cowrks App.Proactively gathering data on members’ business objectives and identifying member services that could help other members achieve their objectives.Supervising in-building events for compliance with house rules and escalating issues as they arise.OPERATIONSWorking with the CoWrks Operations teams to ensure operational efficiency and cleanliness of CoWrks spaces, buildings, IT infrastructure, back-of-house areas, etc.Assisting Community Manager in building policies pertaining to Guest Registration, Security and Building Procedures.Providing daily, weekly and monthly reports to the Community ManagerLiaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.Conceptualizing and rolling-out initiatives that promote CoWrksLiaising with our Communications, Marketing & Technology teams to ensure that digital/email/print communications are conceptualized and go-live prior to events as per policy.Implementing new initiatives, policies & processes to improve operational efficiency and create stronger, more engaged CoWrks communities and achieve a service rating of >95%.Inspecting our CoWrks Center amenities & services daily. When amenities or services need maintenance, raise Facilities Tickets through our ticketing platform.Preparing center expense reports for review by the Community Development Council of CoWrks on a monthly basis.Sending requirements for procurement to respective teams in a timely manner.SALES & MARKETINGLimiting desk vacancies by ensuring operational efficiency through enhanced member experienceWorking with CoWrks marketing team to ensure required visibility for your CoWrks locationEnsuring that each CoWrks community member lead is managed with utmost care and in line with the CoWrks Sales ProcessFocusing on driving auxiliary revenue streams including meeting rooms, day passes, virtual office, event spaces, etc.Conducting/Arranging walkthroughs and co-ordinate with Sales Team.Conducting research on potential members and develop tailored marketing strategies and materials based on such research. Work with the marketing team of CoWrks to develop targeted marketing strategies.Operating within the framework set by CoWrks and be a flag bearer of CoWrks values and ethos.Promoting members offerings across Cowrks (DMS, print, Connect app etc.)Preferred qualificationsExperience: 1+ YearsQualification: Bachelor Degree

Role & responsibilities Train Facilities teams prior to the opening of each new center to ensure that job roles and expectations are clearly defined Seamless execution and ensuring ongoing delivery of all key operations metrics across communities Plan and implement quality parameters in service areas in line with CoWrks standard to improve services and ensure highest level of community service at all times. Resolve all center related issues efficiently Develop SOPs and training modules to ensure that Service Levels are upheld Review weekly inventory reports for consumables and operating supplies. Propose reorder quantities for the following week Ensure that consumables / operating supplies cost is mitigated Coordinate with the design team of CoWrks to ensure consistency with CoWrks Design Intent across all locations of CoWrks Coordinate with Project Management Consultants and ensure project schedule, timelines and deliverables are as per PMC contract Building relationships with landlords, property managers as well as billing and legal point of contacts. Securing Property Management contracts with Landlords / Developers Management of Payments for Facilities and creating aging reports Real Estate Competition mapping, importance of the location, social infrastructure and residential catchment of the location. Level 1 training for all systems & processes and across different operating system Projection of number and type of staff for each location.Preferred candidate profile Coordination with Procurement/Ops team for correct inputs and create purchase requests in a timely manner. Liaise & Co-ordinate with the Purchase team to ensure that the Purchase orders are released as per the SOP. Ensure no stock out situation in the centers. Co-odinate with vendors to get primary quotes Ensure that the invoices of all the vendors are processed on time. RECRUITMENT: Projection of number and type of staff for each location Identifying different verticals for sourcing of Community Teams based on the location of the center Supporting the Talent Team in identifying candidates for Facilities, Marketing, Events and Finance for each location. Drafting job roles for center specific staff FACILITIES: Ensure that SLAs for outsourced vendor contracts are being adhered to Review Incident Reports to implement sustainable solutions that will ensure that the repetition of the incident is avoided Review weekly and monthly expense reports to ensure that operational expenditure is optimized Disseminate SOP / SLA / Process updates and ensure that all housekeeping, facilities, multi-skilled technicians, security and community teams have imbibed / implemented these updates Review Attendance Reports & Training Reports to ensure that Service Levels are not compromised due to lack of attendance or lack of training / information dissemination Ensuring all the documents & approvals are in place as per the compliance requirements Regular checking of the HVAC,FAPA & CCTV systems.

Position: Manager Instant Office SolutionsDepartment: ExperienceLocation: Bangalore Role & responsibilities Pipeline & Performance Management:Conduct weekly calls with city IOS POCs to review sales pipeline, evaluate achieved figures and address challenges.Develop targeted strategies aligned with city-specific market dynamics, demand trends, and the availability of centre products and services.Assess the effectiveness of implemented strategies and analyze the resulting revenue generationTeam Coordination & Process Review:Organize city team calls to review IOS guidelines, implement new processes, and assess the team is following all the guidelines and processes.Analyze IOS member survey feedback and address areas of improvement highlighted by customers by taking appropriate action.Budgeting & Forecasting:Develop detailed monthly and annual budgets, incorporating factors such as product availability, market demand, and performance trends at each center.Perform in-depth analysis of past financial data and current market conditions to create accurate forecasts.Share monthly expected closure figures and revenue projections with key stakeholders before the month-end to ensure alignment and proactive planning.Track the budget throughout the month, identify any differences from the plan, and look for solutions to stay aligned with financial goals.Market Analysis & Pricing:Conduct comprehensive competitive market analysis to stay informed about industry trends, pricing strategies, and offerings from competitors.Regularly benchmark pricing against competitors to ensure competitive positioning while maintaining profitability.Collaborate with city teams to gather insights on local market conditions and competitor activities to refine pricing strategies.Revise rate cards periodically based on market insights, product availability, and feedback from teams to ensure alignment with business goals.Aggregator Management:Conduct monthly meetings with aggregators to review their performance, evaluate achieved targets, and address any operational challenges or bottlenecks.Collaborate with aggregators to strategize and implement promotional campaigns aimed at driving higher revenue and increasing visibility.Identify and explore new revenue opportunities, such as introducing tailored packages, exclusive offers and new products.Monitor aggregator feedback and suggestions to improve overall collaboration and enhance the customer experience.Facilitate seamless communication between aggregators and internal teams, such as marketing, operations, and finance, to address issues promptly and ensure smooth progress.Finance Coordination:Work closely with the finance team to ensure a timely and accurate monthly invoice for all services rendered to clients, including aggregators.Coordinate with the finance team to manage commission payouts for aggregators, ensuring they are processed on time and in line with agreed-upon terms.Assist in tracking and managing payments and outstanding invoices for aggregators.Identify areas where financial processes can be streamlined, making recommendations to improve efficiency and reduce administrative overheadPerformance Assessment: Regularly review and analyze monthly MIS reports to evaluate the performance of each city.Identify and analyze low-performing centers and products by comparing current performance against targets, historical data, and market trends.Conduct a deep dive into the factors contributing to underperformance, such as operational inefficiencies, customer feedback, product availability and competitors offerings.Collaborate with city managers and team leaders to gather insights into local market conditions, customer preferences, and any external challenges that may be impacting performance.Regularly evaluate the effectiveness of implemented strategies, adjusting tactics as needed to achieve optimal outcomes and long-term growth.Cross-Functional Collaboration:Act as the primary liaison between different departmentsfinance, legal, technology, strategy, marketing, and the AD ensuring seamless communication and collaboration to support business operations and achieve company goals.Engage with the marketing team to create effective promotional campaigns, improve customer engagement.Facilitate regular meetings and updates with cross-functional teams to ensure alignment on key initiatives, track progress, and address any potential challenges.Ensure that all teams are aligned on project timelines, deliverables, and key performance.Lead and Sales Support:Offer support to the team in closing bulk IOS leads by giving advice, assistance, and approvals by working closely with the Experience Head.Track and monitor the progress of bulk leads, providing ongoing updates to senior management and stakeholder.Develop and implement strategies to drive sales and lead generation by closely coordinating with the centre teams.Work with centre managers and sales representatives to identify key opportunities for upselling and cross-selling. Qualifications:Bachelor's degree 7+ years of experience Drive for ResultsTeamwork/ PartneringCompliance OrientationContinuous LearningCustomer FocusFinancial AcumenAnalytical Thinking & Decision MakingInnovative thinking

Roles and ResponsibilitiesPreparation of cost estimates, bills of quantities and tender documents.Managing project budgets, including forecasting and monitoring costs.Maintaining accurate records and documentation of all project-related costs and financial transactions.Provide expert advice on procurement, risk management and cost-saving measures.A. Custom projects (Modification projects at Centres)1. Understanding the client requirements and quantities take off as per drawings.2. Preparing BOQ (bill of quantities) by studying SOW from the revenue/client solution team.3. Identifying gaps between BOQ and drawings, specifications and conditions of the contract and taking it for a logical closure.4. Monitor and control costs throughout the project, identifying cost-saving opportunities.5. Participation in the pre-tendering activities with client, architect and project managers and raising relevant pre-bid queries from the given tender.6. Preparing the initial quote and contract for the revenue team from the companys side.7. Coordination with the design team for analysing architectural and service drawings.8. Manage the valuation of work done and handle claims and variations.9. Preparing interim and final valuations, variations and claims of the construction site.B. Commercial management – new Centres (Flex & Managed Office)1. Be the POC for QS consultants and coordinate closely to ensure the RFP documents received are as per agreed timelines. Internal2. Coordinate with procurement for RFP floating and track the tender event schedule.3. Coordinate with billing manager and support on invoice processing on portals.4. Review PO, change order, invoice, and Payment tracker of vendors.5. Conduct feasibility studies and value engineering exercises.6. Collaborate with stakeholders to optimise project outcomes and achieve value for money.Preferred qualifications1. Bachelor’s degree in quantity surveying, construction management or a related field.2. 7+ years of experience in quantity surveying or cost consulting, preferably in the commercial fitouts3. Sound knowledge of construction industry practices, regulations, and standards.4. Proficiency in cost estimation and cost management techniques.5. Knowledge of service guidelines, such as the National Building Code (NBC), ANSI/ASHRAE for HVAC, and LEED for green buildings.6. Familiarity with contract administration and legal aspects of construction projects.7. Understanding general contracting, design-build, package contracting, value-based project and loading margins and lumpsum in commercial fit-out, and retail projects.8. Highly proficient working with AutoCAD for taking off quantities and validating quantities from the given drawings.9. Ability to manage multiple projects simultaneously and prioritise tasks effectively.10. Strong analytical and critical thinking skills with extraordinary negotiation abilities.11. Proficiency in relevant software and tools for quantity surveying.12. Diligence and a commitment to delivering high-quality work.13. Strong project management skills and ability to work under pressure.

A progressive professional with hospitality background and experience in hotel operations. The desired candidate is expected to have over 10 years of experience in developing and executing business strategy and leading large cross functional teams. Expertise required across various aspects of property management, facilities operations, P&L management, and customer facing operations. The ability to build and maintain strong client relationships is imperative.SummaryFunctions as the strategic business leader of the campuses. Leads the direct reports and liaises with the leadership team, along with corporate leadership and cross-functional teams to ensure smooth operations and management of the Campuses. The role ensures that operations align with the Converge vision and standards by serving as a brand ambassador and prioritizing the needs of tenants and tenant employees. It aims to drive operational efficiencies, increase revenue, and optimize financial performance while fostering positive landlord and tenant relationships. Additionally, it involves developing and implementing city/region-wide strategies to deliver products and services that surpass expectations. Core Work Areas:Profitability and RevenueCreate annual budgets. Develop and maintain operating budgets for city and/or regional locations.Accountable for meeting the campus Converge budget by coordinating with retail leasing, marketing, training, technology, and other teams to execute campus amenities, activations, promotions, and events.Prepare and review reports along with financial statements to determine performance against budget.Prepare departmental budgets and objective manuals with constant review and observations.Executes and monitors Capital expenditure projects, preventative maintenance, energy conservation and other controllable expenses. Analysing and strategize for reduction in operations cost.Develop RevShare or Minimum Guarantee based Income streams by managing amenities and services.Play an active role in leasing of the retail/office spaces in accordance with the approved business plan for city/regional campuses.Operations and managementEnsures effective management and operations of all facilities and operations of the campus in the city/region.Ensures the building operations and facilities management, keeping with the Converge vision and standards.Prepares and implement lobby and F&B, related strategies in terms of campus experience.Creates, develops, and implements Monthly SLA, Management report & other operation related formats and reports in concurrence to client process guidelines.Adhere to all safety standards and procedures established by the campus operations team for execution of events and other activities on campus.Manage all vendor, sub vendor & contractor to ensure they follow all standards and procedures laid out by the campus operations team.Involve campus operations and safety team for all activation/events at the campus from concretization phase and have a monthly meeting with operation and safety team.Prepares and implements agreements for all space on hire and marketing plans; monitor all agreements, AMCs and plans for effectiveness.All events/SOH needs to be discussed with campus/regional marketing team before execution and have a monthly meeting with marketing team on upcoming activation.Plan and execute events according to the campus strategy, including one marquee event annually.Carry out weekly walk through of the campus along with campus operations team, same needs to be documented and followed up for closures with campus team.Work with campus operations team to ensure look and feel of the campus is elevated.Work closely with city/regional training resource to ensure training systems and procedures are in place for smooth operations and service excellence.Plan and executive new activations/service at the campus.Support the COWRKS transformation and marketing teams in deploying and promoting the Converge app on campus.Coordinate with retail vendors and assist the transformation team in onboarding amenities and services onto the Converge app.Collaborate with the procurement team to ensure optimal campus expenses and timely delivery of all purchase orders to vendors before activity commencement.Leadership and team management:Work closely with corporate, city resources and internal stakeholders to develop and execute effective operations strategy.Lead the campus team to develop strong operational processes, increasing efficiencies across all service-related areas.Create a culture of continuous learning that brings operational efficiencies.Develop KPIs and metrics to drive operational excellence, productivity, process improvement and service levels.Driving brand partnerships and alliances for enhanced client experience and customer delight.Develop initiatives that impact people, process, productivity, and service levels.Leading the campus teams resources to train new and existing staff of various operational processes.Tenant experience:Collaborate with tenants and their employees to enhance engagement and curate amenities and activations that motivate employees to return to the office.Accountable for conducting the tenant engagement survey and will be responsible for the scores achieved during the survey by a third party.Utilize this data to develop trends and insights that will drive continuous improvement in the campus performance.Assist Customer Relationship Manager to liaise with tenant and support COWRKS transformation team on onboarding tenants onto the Converge app.Obtain regular feedback for all amenities and services deployed at the campus.Design and implement campus operational procedures and programs to ensure service consistency in all areas.Closely work with internal stakeholders and functions to ensure the smooth functioning of all departments and collaboration in service.Motivate employees to play a central role in customer care by bringing superior organisational skills, attention to detail, and passion to delight.Safety, Environment and ComplianceEnsure all Fire, Health Safety, Environment compliances.Social Responsibility and Sustainability.Ensuring compliance with all legal requirements in connection with operations.Ensure all Compliances, Internal & External Audit controls.Guiding and supervising maintenance of the facilities.Behavioural AttributesA self-starter with the ability to act autonomously.Demonstrated understanding of business and strong commercial acumen.Ability to understand complex situations and make sound business decisions.Communicates clearly, negotiates persuasively, builds, and maintains relationships internally and externally.Exemplifies Personal Drive and Integrity – Self-motivated and outcome oriented.Achieves Results, implements change, has ability to identify and clarify ambiguities; Closure and delivery focused.Accuracy and attention to detail; has ability to manage several complex or high-priority issues simultaneously.Confident decision maker.Excellent written and verbal communication skills.Ability to work well under pressure and to re-prioritize multiple tasks.Preferred qualifications3 years or above bachelor’s degree - Tertiary qualifications in hospitality, property, building or facilities management would be an advantage.10 years or more relevant work experience leading large cross functional teams.Strong Customer Service focus and excellent client relationship management is a must.Good communication skills, excellent organizational skills, broad knowledge of business functions.Demonstrated experience with continuous improvement initiatives and progressive mindset is highly desirable.

Manager - Quantity Surveyor -QS (Civil MEP) Design Development Bengaluru, Full Time Roles and Responsibilities Preparation of cost estimates, bills of quantities and tender documents. Managing project budgets, including forecasting and monitoring costs. Maintaining accurate records and documentation of all project-related costs and financial transactions. Provide expert advice on procurement, risk management and cost-saving measures. A. Custom projects (Modification projects at Centres) 1. Understanding the client requirements and quantities take off as per drawings. 2. Preparing BOQ (bill of quantities) by studying SOW from the revenue/client solution team. 3. Identifying gaps between BOQ and drawings, specifications and conditions of the contract and taking it for a logical closure. 4. Monitor and control costs throughout the project, identifying cost-saving opportunities. 5. Participation in the pre-tendering activities with client, architect and project managers and raising relevant pre-bid queries from the given tender. 6. Preparing the initial quote and contract for the revenue team from the company s side. 7. Coordination with the design team for analysing architectural and service drawings. 8. Manage the valuation of work done and handle claims and variations. 9. Preparing interim and final valuations, variations and claims of the construction site. B. Commercial management - new Centres (Flex Managed Office) 1. Be the POC for QS consultants and coordinate closely to ensure the RFP documents received are as per agreed timelines. Internal 2. Coordinate with procurement for RFP floating and track the tender event schedule. 3. Coordinate with billing manager and support on invoice processing on portals. 4. Review PO, change order, invoice, and Payment tracker of vendors. 5. Conduct feasibility studies and value engineering exercises. 6. Collaborate with stakeholders to optimise project outcomes and achieve value for money. Preferred qualifications 1. Bachelor s degree in quantity surveying, construction management or a related field. 2. 7+ years of experience in quantity surveying or cost consulting, preferably in the commercial fitouts 3. Sound knowledge of construction industry practices, regulations, and standards. 4. Proficiency in cost estimation and cost management techniques. 5. Knowledge of service guidelines, such as the National Building Code (NBC), ANSI/ASHRAE for HVAC, and LEED for green buildings. 6. Familiarity with contract administration and legal aspects of construction projects. 7. Understanding general contracting, design-build, package contracting, value-based project and loading margins and lumpsum in commercial fit-out, and retail projects. 8. Highly proficient working with AutoCAD for taking off quantities and validating quantities from the given drawings. 9. Ability to manage multiple projects simultaneously and prioritise tasks effectively. 10. Strong analytical and critical thinking skills with extraordinary negotiation abilities. 11. Proficiency in relevant software and tools for quantity surveying. 12. Diligence and a commitment to delivering high-quality work. 13. Strong project management skills and ability to work under pressure.

Manager - Instant Office Solutions Experience Bengaluru, Full Time Roles and Responsibilities Pipeline Performance Management: Conduct weekly calls with city IOS POCs to review sales pipeline, evaluate achieved figures and address challenges. Develop targeted strategies aligned with city-specific market dynamics, demand trends, and the availability of centre products and services. Assess the effectiveness of implemented strategies and analyze the resulting revenue generation Team Coordination Process Review: Organize city team calls to review IOS guidelines, implement new processes, and assess the team is following all the guidelines and processes. Analyze IOS member survey feedback and address areas of improvement highlighted by customers by taking appropriate action. Budgeting Forecasting: Develop detailed monthly and annual budgets, incorporating factors such as product availability, market demand, and performance trends at each center. Perform in-depth analysis of past financial data and current market conditions to create accurate forecasts. Share monthly expected closure figures and revenue projections with key stakeholders before the month-end to ensure alignment and proactive planning. Track the budget throughout the month, identify any differences from the plan, and look for solutions to stay aligned with financial goals. Market Analysis Pricing: Conduct comprehensive competitive market analysis to stay informed about industry trends, pricing strategies, and offerings from competitors. Regularly benchmark pricing against competitors to ensure competitive positioning while maintaining profitability. Collaborate with city teams to gather insights on local market conditions and competitor activities to refine pricing strategies. Revise rate cards periodically based on market insights, product availability, and feedback from teams to ensure alignment with business goals. Aggregator Management: Conduct monthly meetings with aggregators to review their performance, evaluate achieved targets, and address any operational challenges or bottlenecks. Collaborate with aggregators to strategize and implement promotional campaigns aimed at driving higher revenue and increasing visibility. Identify and explore new revenue opportunities, such as introducing tailored packages, exclusive offers and new products. Monitor aggregator feedback and suggestions to improve overall collaboration and enhance the customer experience. Facilitate seamless communication between aggregators and internal teams, such as marketing, operations, and finance, to address issues promptly and ensure smooth progress. Finance Coordination: Work closely with the finance team to ensure a timely and accurate monthly invoice for all services rendered to clients, including aggregators. Coordinate with the finance team to manage commission payouts for aggregators, ensuring they are processed on time and in line with agreed-upon terms. Assist in tracking and managing payments and outstanding invoices for aggregators. Identify areas where financial processes can be streamlined, making recommendations to improve efficiency and reduce administrative overhead Performance Assessment: Regularly review and analyze monthly MIS reports to evaluate the performance of each city. Identify and analyze low-performing centers and products by comparing current performance against targets, historical data, and market trends. Conduct a deep dive into the factors contributing to underperformance, such as operational inefficiencies, customer feedback, product availability and competitors offerings. Collaborate with city managers and team leaders to gather insights into local market conditions, customer preferences, and any external challenges that may be impacting performance. Regularly evaluate the effectiveness of implemented strategies, adjusting tactics as needed to achieve optimal outcomes and long-term growth. Cross-Functional Collaboration: Act as the primary liaison between different departments finance, legal, technology, strategy, marketing, and the AD ensuring seamless communication and collaboration to support business operations and achieve company goals. Engage with the marketing team to create effective promotional campaigns, improve customer engagement. Facilitate regular meetings and updates with cross-functional teams to ensure alignment on key initiatives, track progress, and address any potential challenges. Ensure that all teams are aligned on project timelines, deliverables, and key performance. Lead and Sales Support: Offer support to the team in closing bulk IOS leads by giving advice, assistance, and approvals by working closely with the Experience Head. Track and monitor the progress of bulk leads, providing ongoing updates to senior management and stakeholder. Develop and implement strategies to drive sales and lead generation by closely coordinating with the centre teams. Work with centre managers and sales representatives to identify key opportunities for upselling and cross-selling. Preferred qualifications Bachelors degree 7+ years of experience Drive for Results Teamwork/ Partnering Compliance Orientation Continuous Learning Customer Focus Financial Acumen Analytical Thinking Decision Making Innovative thinking