Job title: Support EngineerReportsto: Manager Duties and responsibilities Evaluate and prioritize Daily Issues of the Customers Act as the primary liaison between company and your customers Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings Act as a consultant and offers solutions for customers' problems Provide bills for your services, writing SQL queries, Database designing Track and manage your work record Work with all internal groups, including support, sales, product development, and consulting Prepare accurate and timely reports Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain cordial relationships with clientsQualifications Proven work experience as a Technical Support Engineer, Support Engineer. BS degree in Information Technology, Computer Science or relevant field Good understanding of computer systems and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. teamviewer,Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbalTechnical Skills Primary Skill sets• Javascript• HTML• CSS• SQL Experience ( Oracle/Sql Server/My Sql )1. Able to write Small SQL Scripts2. Able to debug the SQL Scripts (procedure/ Functions/Trigger/Cursors)3. Able to perform DDL/DML Scripts• Troubleshooting/ Debugging experience in any one of the platforms(Java/php/Nodejs/Pyhton)1. Excellent debugging Skills both IE and Chorme2. Using Developer tool3. Good Analytical Skills to debug and fix the issue Secondary Skill sets• Node.js• Python• BI Tools like Birt/Node Red/Metabase/SSR are additional advantageSoft Skills Good Communication Skill Good Team Player/Contributor Sincere,Responsible Committed to Work Manage Timelines for deliveries and Issue as per TAT