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Credence Analytics is an International software solution provider and has a reputable customer base across Asia, Middle East & African markets. In its home market i.e. India, its clients comprises of leading Banks & Institutions like Reliance Nippon Asset Management (One of the Largest Asset Management Companies of Indian subcontinent), State Bank of India (Largest Bank in India), ICICI Bank (Largest Non-Government owned bank in India), SBI Life Insurance (Second largest life insurance company in India) among other Financial Institutions in BFSI segment. Globally Credence Analytics has presence in South East Asia, Middle East, and African Countries with clients in Nigeria, Vietnam, Oman, UAE, Sri Lanka and Philippines. The strength of Credence Analytics is its strong domain expertise in the areas of Treasury, Investment Management and Risk Management. The Firm Strongly believes that its role goes beyond providing software solution by actively implementing the solution and advising.
Not specified
INR 3.5 - 5.5 Lacs P.A.
Work from Office
Full Time
Job title: Support EngineerReportsto: Manager Duties and responsibilities Evaluate and prioritize Daily Issues of the Customers Act as the primary liaison between company and your customers Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings Act as a consultant and offers solutions for customers' problems Provide bills for your services, writing SQL queries, Database designing Track and manage your work record Work with all internal groups, including support, sales, product development, and consulting Prepare accurate and timely reports Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain cordial relationships with clientsQualifications Proven work experience as a Technical Support Engineer, Support Engineer. BS degree in Information Technology, Computer Science or relevant field Good understanding of computer systems and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. teamviewer,Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbalTechnical Skills Primary Skill sets• Javascript• HTML• CSS• SQL Experience ( Oracle/Sql Server/My Sql )1. Able to write Small SQL Scripts2. Able to debug the SQL Scripts (procedure/ Functions/Trigger/Cursors)3. Able to perform DDL/DML Scripts• Troubleshooting/ Debugging experience in any one of the platforms(Java/php/Nodejs/Pyhton)1. Excellent debugging Skills both IE and Chorme2. Using Developer tool3. Good Analytical Skills to debug and fix the issue Secondary Skill sets• Node.js• Python• BI Tools like Birt/Node Red/Metabase/SSR are additional advantageSoft Skills Good Communication Skill Good Team Player/Contributor Sincere,Responsible Committed to Work Manage Timelines for deliveries and Issue as per TAT
Not specified
INR 4.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Not specified
INR 4.0 - 6.0 Lacs P.A.
Hybrid
Full Time
FIND ON MAP
1. Are weekends off?
A. Yes, typically a 5-day work week.
2. Do they conduct yearly appraisals?
A. Yes, based on performance and contribution.
3. Do they offer WFH permanently?
A. Some roles do, especially post-COVID policies.
4. Do they work with international clients?
A. Yes, clients span across the US, Europe, and Asia.
5. How is the team environment?
A. Friendly, collaborative, and mentorship-driven.
6. Is on-site opportunity available?
A. Yes, long-term and short-term onsite opportunities exist.
7. Is there work pressure?
A. Depends on the project, but generally manageable.
8. What are the perks and benefits?
A. Health insurance, paid leaves, and learning budgets.
9. What is the dress code?
A. Smart casuals, formal wear is needed for client meetings.
10. What tools do they use?
A. Jira, Confluence, Git, Jenkins, and others depending on project.
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