Credit Control Advisor

Job Description

RINA is currently recruiting for a Credit Control Advisor to join its office in Ghaziabad within the International Certification Division. Mission The position involves managing a portfolio of Italian and foreign clients, including monitoring collections and non-performing loans. Key Accountabilities The activity includes analyzing data and information to evaluate the characteristics of assigned positions, managing payment plans, and verifying actual customer compliance. The role also includes handling questions or complaints, conducting investigations to resolve any discrepancies, and initiating forced credit recovery procedures. Constant updating of positions in the management system is required, with the insertion of related processing notes, definition of recovery strategies, and preparation of related reports (using MS Excel). Education Bachelor s Degree in Economics High School Diploma/GED in Economics Qualifications Requirements: Solid basic accounting knowledge Proven experience in achieving targets with tight deadlines Ability to understand credit reference contracts and related contractual obligations of the parties involved Proficiency in MS Office and databases, with particular reference to MS Excel Strong communication and interpersonal skills Personal Characteristics (soft skills): The ideal candidate must demonstrate courtesy and sensitivity in interpersonal relationships while maintaining determination and perseverance in achieving objectives. Excellent communication skills and a strong sense of urgency are essential. The ability to work effectively in teams and build and maintain solid professional relationships is also required. The candidate must possess initiative, taking full responsibility for their work. The ability to act autonomously and complete assigned objectives is essential. Competencies CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction EARN TRUST - Take everyones opinion into account and remain open to diversity PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model MANAGE EMOTIONS - Recognise ones and others emotions and express and regulate ones reactions PIONEER CHANGE - Actively embrace change and benefit from the new circumstances BUILD NETWORK - Forge trust relationships, across departments, and outside the organization MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way THINK FORWARD - Capitalise on experiences and translate them into action plans for the future