CRM

Job Description

Role & responsibilities To create knowledge documents and build capability in the CRMs to ensure customer queries & issues are closed within the agreed TAT for the project. To work with the region CRM head to build team capability at the site and improve on the chosen parameters of efficiency & effectiveness. To monitor the CRMs performance and build capability to generate the targeted leads from the project for achievement of regional Lead generation target. To provide pro-active support to customers and do deeper customer engagements to achieve the targeted customer satisfaction targets for the site. To review the collection status on a weekly basis and push the team for recoveries. To scout for & appoint adequate number of service delivery partners to ensure delivery is as per timelines & BE defined standards. To identify & continuously build the capabilities required in each of the team members to help them perform better in their current role & future growth. To periodically do physical inspection of the unit & push for progress with site team to ensure that the unit gets handed over to the customer on time and with quality standards. Preferred candidate profile Responsible for leading end-to-end customer experience vertical for the site as per the defined policies and guidelines to ensure seamless customer experience. Need someone from reputed RE Developers with minimum 12-14 years of experience, majorly with RE developers.