CRM Executive

Job Description

Coach Relationship Management:Measure the satisfaction level of coaches through surveys, aiming for a target score of 90% or higher. The Net Promoter Score (NPS) measures client loyalty and satisfaction by asking how likely they are to recommend our services to others. Targeting an NPS score of 90% or above indicates a strong commitment to delivering exceptional client experiences and fostering long-term relationships.Performance Improvement Planning: Implementation Rate of PIPs: Track the percentage of Performance Improvement Plans initiated for low-performing coaches, aiming for 100% implementation for identified cases. Improvement in Coach Performance: Measure the percentage increase in performance metrics for coaches who have undergone PIPs, targeting a minimum improvement of 20% within a specified timeframe. Reporting and Communication: Timeliness of Reports: Measure the percentage of performance reports delivered to stakeholders on time, targeting a rate of 95% or higher.Training and Development: Workshop Participation Rate: Monitor the percentage of coaches attending training sessions and workshops, aiming for at least 80% participation. Post-Training Evaluation Score: Collect feedback from coaches after training sessions, targeting an average score of 4.5 out of 5 for training effectiveness Goal Setting and Progress Tracking: Goal Achievement Rate: Measure the percentage of coaches who meet their performance goals within the designated timeframe, targeting a rate of 75% or higher. Progress Tracking Frequency: Track the number of progress check-ins conducted with coaches, aiming for at least one check-in per month for each coach. Interested Candidate's can apply below mentioned E-mail or Mobile mushira@white-force.in 8770897078 Job Type: Full-time Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Application Question(s): Candidate must be comfortable for walk-in Interview in Pune Good organizational, communication, and problem-solving skills, with room for development. Proven Track Record in Relationship Management & Strong Communication Skills: Candidate must be comfortable for walk-in interview Candidate must be comfortable for 35k to 50k ctc which is depends on i terview also Candidate must have 2 years of exp in CRM Location: Viman Nagar, Pune, Maharashtra (Required) Work Location: In person Application Deadline: 10/05/2025 Expected Start Date: 01/06/2025