Job Description

Maintain and update CRM records regularly to ensure data accuracy and integrity. Track leads, opportunities, and customer interactions across platforms. Generate daily, weekly, and monthly reports for sales and management teams. Coordinate with sales, marketing, and customer success teams to ensure seamless customer journey management. Manage CRM automation workflows, lead nurturing, and drip campaigns. Identify gaps in CRM usage and suggest process improvements. Ensure proper segmentation and targeting for campaigns. Train and support internal teams on CRM best practices. Handle customer feedback and route issues to the appropriate departments.