CRM Executive - Real Estate

Job Description

CRM Executive (Real Estate) Location: Bangalore Experience Required: 3+ years in Real Estate / Construction - Customer Service Key Responsibilities : Act as the first point of contact for all customer interactions. Conduct welcome calls for all new customers and manage daily queries. Strive for real-time query resolution and handle customer complaints efficiently. Coordinate with internal teams to ensure timely resolution and closure of issues. Perform collection activities including : Demand calls Pre-due date follow-ups Reminder calls/emails Highlight defaulters and risks Ensure final collection closures Assist in preparing monthly reports, MIS and ensuring SOP compliance. Support the CRM Head with insights on customer expectations and feedback. Assist customers with housing finance documentation, bank approvals and legal formalities. Coordinate with the Accounts department to reconcile and resolve issues. Manage handover schedules , ensure smooth transition post-handover and attend resident engagement events. Maintain ongoing communication about construction progress and customization updates . Address and resolve customer escalations effectively. Desired Candidate Profile: Minimum 3 years of real estate customer service experience. Excellent communication skills verbal, written and active listening. Proficiency in Customer Care systems , MS Office (Excel, Word, PowerPoint). Basic legal and construction knowledge relevant to real estate. Confident and professional demeanour in dealing with internal and external stakeholders. Ability to multitask , handle pressure, and deliver quality customer experience. Ready to join immedieately. Key Skills : Good Communication skills, Good Grooming Standards, Ready to travel within Bangalore, Ready to work during extended hours / Holidays, Good Team Player. Education : UG: B.Tech/B.E. in Civil/Any Graduate. PG: MBA/PGDM in Advertising/Mass Communication, International Business (Preferred).