CRM Implementation

Job Description

Company Overview Career Craft Consultants India Pvt Ltd is a prominent company in the Education industry, boasting a dedicated team of 200+ employees. Based in Gujarat, Career Craft Consultants is known for providing expert consultancy services nationwide. The company's mission is to assist students and professionals in career development by leveraging its expertise and deep understanding of the industry. Job Overview We are seeking a driven and skilled professional for the role of CRM Implementation Specialist at our Vadodara location. This is a full-time position where you will be responsible for implementing tailor-made CRM solutions, focusing on enhancing our service delivery. Utilize your expertise in CRM/ERP systems, particularly with CRM Implementation and Report Preparation, to contribute effectively to our teams. Qualifications and Skills Proven experience with CRM/ERP systems, implementing solutions in various business environments (Mandatory skill). Deep understanding and hands-on experience with CRM Implementation, ensuring seamless integration across platforms (Mandatory skill). Proficiency in preparing comprehensive reports that help in data-driven decision making (Mandatory skill). Working knowledge of Microsoft Dynamics 365 for effective CRM operation and support. Capable of managing data migration projects, ensuring data integrity between systems. Understanding of API Integration for facilitating communication between different software applications. Experience in Business Process Mapping to improve operational efficiencies and streamline processes. Advanced skills in Excel for detailed data analysis and presentation. Roles and Responsibilities Lead the CRM implementation process, customizing solutions to align with business objectives. Collaborate with internal teams to identify and resolve system issues during the implementation phase. Conduct thorough needs analysis to ensure CRM systems meet user requirements and expectations. Manage and configure CRM systems, ensuring optimal performance and user satisfaction. Provide training and support to team members and stakeholders on system usage and best practices. Create detailed reporting tools for performance tracking and operational insights. Continuously analyze and suggest improvements to CRM processes and technologies. Ensure data migration projects are executed accurately, with minimal business disruption. Show more Show less