Job Description

Position: Customer Relations Manager (CRM) Reporting Manager: Executive Director - CRM Location: Bangalore Job Responsibilities: 1) Collection, Projection, and MIS Reports: Ensure timely and accurate submission of monthly MIS reports, both internally by the 5th and externally by the 10th of each month. Update project status accurately, ensuring submission by the 7th of every month. 2) Bank Approvals: Manage the timely approval of projects across major banks, ensuring approvals are obtained before the project launch. 3) Customer Satisfaction: Maintain high levels of customer satisfaction by achieving a strong Customer Satisfaction Score (CSAT). Proactively address and resolve customer grievances, with a focus on achieving a high Non-Legal and Legal Issue Resolution Rate. Enhance customer retention by consistently driving the Customer Retention Rate. 4) Managing Payments and Collections: Oversee the collection process, ensuring that the time to collect is optimized. Manage invoicing and receipt processes, ensuring timely sending of receipts. Ensure timely execution of sale deeds from the date of receiving Khata. 5) Team Management: Oversee and manage the CRM team, ensuring optimal performance and engagement. Provide coaching, guidance, and feedback to team members for continuous improvement. Foster a positive work environment that promotes high team morale and low attrition rates. Ensure the team receives the necessary training and development to excel in their roles. 6) Process Adherence: Ensure compliance with ISO processes and maintain a high level of adherence to standards. Drive continuous improvement in team processes to ensure that all objectives and KPIs are met effectively. Requirements: 1) Qualification: Graduate in any discipline 2) Relevant Experience: Minimum of 6 years of experience in real estate 3) Any others: Preferably Female candidate Required Skills: 1) Customer Relationship Management (CRM) 2) Analytical and Reporting 3) Team Management 4) Project and Process Management Authorities: 1) Decision-Making Authority on Customer Issues 2) Approval Authority for CRM Strategies 3) Team Leadership and Development Authority 4) Project and Process Compliance Oversight Kindly send me your Resume at 8951398382