Role & responsibilities: To provide ongoing support and guidance to store personnel regarding BTL activities and catchment area marketing initiatives.Openings for following Locations - Mumbai, Chennai, Vijayawada, Bangalore, Bhopal, SuratStrategic Planning & Execution:Conduct in-depth market research and competitor analysis to identify trends, opportunities, and potential threats within the assigned region.Develop comprehensive BTL marketing plans aligned with the campaign calendar and regional needs.Measurable goals for BTL campaigns, outlining key performance indicators (KPIs).BTL Campaign Development & Management:Conceptualize and execute innovative BTL activities tailored to the regional audience.Oversee the logistics and execution of BTL activations, ensuring smooth operation and adherence to brand guidelines.Manage and negotiate with vendors and agencies for BTL activations, prioritizing cost-effectiveness and timely deliverables.Catchment Area Marketing:Utilize a diverse marketing mix encompassing hyper-local marketing tactics, and strategic engagement events in coordination with central team.Collaborate with the central catchment marketing team to develop compelling marketing materials that resonate with the local audiencePerformance Measurement & Optimization:Continuously monitor and analyse the performance of BTL campaigns and catchment area marketing initiatives.Leverage marketing analytics tools to generate insightful reports that track key metrics.Utilize data-driven insights to optimize ongoing campaigns and refine future marketing strategies for maximum impact.Relationship Building & CollaborationFoster strong relationships with local media outlets, community organizations, and key influencers to secure valuable promotional opportunities and brand mentions.Collaborate effectively with store managers within the region to ensure seamless program execution and clear communication across all levels.Preferred candidate profile:Work Locations - Chennai, Vijayawada, Bangalore, Bhopal, SuratMinimum of 2-5 years of experience in BTL marketing and/or retail marketing, with a proven track record of success in developing and implementing measurable BTL campaigns.Demonstrate understanding of local market dynamics, consumer behavior trends, and cultural nuances within the assigned region.Excellent communication, presentation, and interpersonal skills with the ability to influence and motivate stakeholders.Strong project management skills with the ability to manage multiple priorities and meet deadlines under pressure.Budget management and negotiation expertise to secure cost-effective vendor partnerships.Proficiency in MS Office Suite, marketing analytics tools, and project management software.A passion for the retail industry and a strong belief in the power of BTL marketing to drive business growth. Education Qualification:Masters degree in Marketing, Business Administration, or a related field with a focus on marketing

Design and implement KPI-dashboards for key supply chain metrics performance indicators (DC & distribution network).Ensure data accuracy and reliability through ongoing analysis, testing, and refinement of reports and dashboards.Optimize data models and queries to improve visualization performanceTrain end-users on how to use Power BI reports and dashboards effectivelyCollect & analyse supply-chain dataset with respective functional-owner and derive conclusions/actionable.Oversee administration of masters data for DCs, XDs, Stores, LH & others SC-data; ensuring accuracy and consistency in power-BI.Conduct regular gap-analysis of supply chain data (OMS, TMS, SES), identify discrepancies and implement corrections in data set as necessary.Be participant in improvement programs in Supply Chain. Enable stakeholders with data for making informed decisionsPrepare and present analytical reports, offer insights and actionable recommendations.Develop varied/new insights from current data-schema & present to SC-stakeholders.

Roles and Responsibilities inancial Responsibilities: To ensure zero outstanding beyond the credit period and have no discrepancy in DA v/s Invoice Monitor discrepancy in collection Reduction in Trade-in Loss Monitoring and reporting of DBD Increase DC/CC EMI penetrationHR Responsibilities: Assisting onboarding and offboarding of employeesProcess & Performance Management: Ensure 100% adherence to the SOP To check all activities as per the Day End checklist and sign off daily Improve scores on internal Processes and Audits SOP, SMART, NPS, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and to be complied to Asist HR in disseminating communication and updates to store employeesPeople Management Shift scheduling and roastering to ensure the sections are manned at all times Develop and train team members on SOP & SAPDesired Candidate Profile Strong Process Orientation, Good Communication, Attention to detail, Organised and Meticulous, Good numerical ability, Team management Qualification: GraduatePerks and Benefits 1.5 Day week off in week daysLeaves, National holiday extra pay, 9 Hours working, Incentive additional

Job descriptionRoles & ResponsibilitiesCustomer Service:Ensure 100% sales process implementation and complianceEnsure all customers are attended to appropriately and timely resolution of customer escalations.Daily review & follow up on complaints & resolution as per predefined SLA & TATImprove overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedbackIn-store Merchandising:Ensure 100% compliance on Planogram, Merchandising and TicketingEnsure efficient & accurate in-store inventory managementPeople Management:To ensure adequate manpower at all timesDo a training need analysis and accordingly plan trainings along with the Cluster trainers.Review and improve Training Assessment ScoresResponsible to uphold the Croma culture and ensure decorum and discipline within the store teamEnable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employeesClear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentivesLead & ensure 100% compliance on people processesTrack performance of all team members and recognizes best performers on an on-going basisPerformance Management & Review:Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and InventoryDrive sales and conversion to achieve store targets and improve store performance on all KPIsReview category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective actionImprove parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planningProcess:Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventionsRole & responsibilities Preferred candidate profile Perks and benefits

Role & responsibilities Sales and Customer Service:Generating sales for the assigned category.Providing outstanding customer service by creating a friendly environment and maintaining product knowledge.Assisting customers in locating merchandise.Informing customers about promotions and advertisements.Resolving customer complaints promptly.Merchandising and Operations:Assisting in completing price changes within the department.Bringing up sales at registers and/or bagging merchandise.Assisting in floor moves, merchandising, display maintenance, and housekeeping.Processing and replenishing merchandise and monitoring floor stock.Ensuring availability of products in the assigned category.Participating in year-end inventory and cycle counts.Ensuring adherence to SOPs (Standard Operating Procedures) in the store.Team Management and Development:Assisting in achieving set targets for service standards and operations.Providing timely review and feedback to store employees.Updating colleagues on business performance, new initiatives, and pertinent issues at weekly sales meetings.Sales Performance and Execution:Executing plans to maximize sales as set by the immediate superior.Monitoring sales performance in the assigned category against budgets.Contributing to achieving overall sales goals.Perks and benefits Sales Incentives

Job descriptionCustomer InterceptionReviews Customer Interception- observes CSS on a daily basis using the observation sheets, and report as per process. • Does 3 rd Follow ups with customers keyed in the Follow up register. Documents outcome of the calls in the follow up register. • Reverse Ushers customer in the section.Review Merchandising, Ticketing and execute Promotion-Conducts Daily Floor Walk to review merchandising and ticketing standards, plans and executes corrective actions to address gaps. Escalates to DM as required. • Executes category promotions by preparing and putting up the relevant tickets. • Conducts Floor Walks to Review Execution of SLM inventoryTag Along Products •Plans and executes relevant strategy for cross selling of attachments • Ensures all display gondolas and fixtures are cleanPEOPLE:-Self-Grooming and Staff GroomingSchedule and Check AdherenceTrainingPROCESS:-Review Global Counts •Conducts Spot Check for the Stock Counted by CSS:- as per process defined.PID •Does the SAP Entry and handover of the count sheet to the DMBillingDoes daily billings using MPO.

Role & responsibilities - Route planning- Cost effective Vehicle planning- Vendor coordination- Optimum utilisation of Vehicles.- Ensuring on time deliveries to the stores & customers- Following up for delayed deliveries- Tracking drivers on ground- Coordinating with outbound team to arrange quick pickups- Ensuring POD management- New Vendor hiring- Arranging backup plan for promo season for higher loads- Training Team for on time delivery toward customer satisfaction- Circulating & monitoring performance through MIS reports- Training the team towards reduction in In Transit Damage.Preferred Candidate - Working knowledge of MS Office Utilities Excel, Power point, Word, Data analysis & interpretation- SAP Knowledge is preferable- Clear communication, interpersonal skillsGeography knowledge

Role & responsibilities:- - Execution of Route planning- Cost effective Vehicle planning- Optimum utilisation of Vehicles.- Ensuring on time deliveries to the stores & customers- Following up for delayed deliveries- Tracking drivers on ground- Coordinating with outbound team to arrange quick pickups- Ensuring POD management- Arranging backup plan for promo season for higher loads- Ensuring earliest delivery toward customer satisfaction- Circulating & monitoring performance through MIS reportsPreferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word,- SAP Knowledge is preferable- Geography knowledge

Role & responsibilities:- Responsible for cluster of stores in a city.Execution of performance management system bi-annual appraisal cycles, performance improvement plans in stores.Implementation of engagement activities. Create a vibrant, fun, learning and growth-oriented culture in stores.Implement various HR interventions for retention.Implement and sustain Tata Code of Conduct and value systems in the stores.Conduct regular Open House in stores to understand pulse of employees.Looking after employee welfare - monetary & non-monetary, grievance handling, counselling and guiding employees for harmonious interpersonal relations.Ensuring accurate and timely payroll data processing of new employees as well as full and final settlements of resigned employees on a monthly basis in coordination with the Payroll executiveEnsuring Incentives are accurately calculated and updated in Payroll System for all store employeesMonitoring Regular Rewards & Recognition is conducted at stores and timely data is updated in the systemConducting regular Audits with respect to Employee details and personnel files, leave records in HRMS, Attendance, Recording daily Scheduler & Shifts and any other relevant registers at store level to ensure accuracy of data and documents.Developing & ensuring implementation of all the HR Standard Operating Procedures & Policies at store levelRepresenting HR function for Monthly reviews with relevant data points and metrices.Preferred candidate profile Good Verbal and written communicationShould have prior experience of handling retail HR store operations Problem-solving and decision-making abilities.Ability to work independently and as part of a team.

Job Summary:- Defective Inventory Management & Clearance as per SOP at Defectives Hub through coordination with brands, Service center and CSM. Acts as a primary contact between Store, brands & CSMs for defectives clearance as defined SOP/process. Ensure constant work towards reduction of defective inventory value and volume. Acts as custodian of defective inventory & key contact point for store, brand & respective CSM/AM. Role & responsibilities:- Raising defective stock movement requests with stores & ensuring physical stock movement takes place as per schedule and process defined. Ensure GRN in SAP.Process Adherence & vigilance during stock intake & report back. Highlight any deviation immediate to all stakeholders. Data maintenance & stock details/movement capture in Excel/backup filesEnd to End coordination with brands for repair/replacement/CN for defective stockEnd to End coordination with CSM/merchandizer for VTOEnsure proper paper work and filing. Ensure proper audits and stock takes as per SOP.Maximum utilization of available resources with proper scheduling of work with clear guidelines to team Strong intra-team coordination for smooth process flow & task managementPreferred candidate profile:- Graduate/diploma holder in any field. (Technical degree will be given a preference)2 + years experience in customer service from a reputed consumer durable/retail organization.Experience should include backend support and coordination with external/internal teams.Demonstrates the attitude that ensures customer satisfaction. Excellent written and verbal communication skills. Excellent in time management skills and ability to multi-task. Well versed with usage of MS Office and Outlook

Role & responsibilities:- - Maintaining stock accuracy- Ensuring WM hygiene- 100% put away as per defined TAT.- Audit of bin locations post movement of stocks.- 100% picking of stocks as per allocations received in the defined TAT.- Investigating stores short excess cases.- Coordinate and manage daily physical cycle count as per pre-defined schedule.- Record daily deliveries and shipment to maintain information required for periodic inventory reconciliation- Create and maintain spreadsheets for the report and analysis of data- Provide written reports and results of data analysis to senior management.- Regular action on slow moving inventory- Audit of consumable inventory- Maintaining stock between DC primary and reserve location of DC.- Bin optimization activity- Shortage/Excess report analysis reportPreferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, Data analysis & interpretation- SAP Knowledge is preferable- Strong communication, interpersonal skills- Aptitude for counting and inventory management

Role & responsibilities:- - Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning- Receiving & managing flow of material from stores & other DCs.- Coordination's with Buying Team for Vendor Related issues- Resolving discrepancies of Store Returns- Ensuring material put away to the right location.- Maintain and nurture customer and vendor relationships- Coordinating with Stores and Store managers for SLM pick up- Space planning for inter dc movement- Managing to minimise the errors & improve the Inbound accuracy.- Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS.- Review warehouse logistics and improve where possible- Sharing Inbound related MIS reports.- Ensuring to share required documents with commercial team for vendor paymentPreferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, Data analysis.- SAP Knowledge is preferable- Aptitude for counting and inventory management

Role & responsibilities:- Certifying pilot training before launch of any new system NDO (New DC opening/Cross Dock) trainingTraining delivery-role-wise & department-wise to DC & Cross Dock employees5S /Kaizen implementation department & DC wise - Mi ProgramBDC Training delivery/Assessments including NSO & Gap fillSystem training like OMS, TMS & WMS training delivery & end to end implementation drive with certification System updates training through learning bytes on OMS, WMS and TMS Train-Inventory analyst, Distribution expert, ECOM champ and OMS Champion once a monthDashboard hygiene managementUsing Power BI & NPS data for TNIAudio/Visual aids session plansMonthly training need identification & analysis in sync with business requirementBased on TNA development of training calendar/delivery & assessmentInduction program for on-roll & off-roll employees in all departmentsTraining of all Cross Dock employeesSoft & Functional skill program for all DC & Cross Dock employeesDrive Monthly R&R programCovering end to end trainings for the RPA role holders at DCPreferred candidate profile:- 2+ years as DC trainerGraduate/post graduate (any specialization)

Roles and Responsibilities inancial Responsibilities: To ensure zero outstanding beyond the credit period and have no discrepancy in DA v/s Invoice Monitor discrepancy in collection Reduction in Trade-in Loss Monitoring and reporting of DBD Increase DC/CC EMI penetrationHR Responsibilities: Assisting onboarding and offboarding of employeesProcess & Performance Management: Ensure 100% adherence to the SOP To check all activities as per the Day End checklist and sign off daily Improve scores on internal Processes and Audits SOP, SMART, NPS, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and to be complied to Asist HR in disseminating communication and updates to store employeesPeople Management Shift scheduling and roastering to ensure the sections are manned at all times Develop and train team members on SOP & SAPDesired Candidate Profile Strong Process Orientation, Good Communication, Attention to detail, Organised and Meticulous, Good numerical ability, Team management Qualification: GraduatePerks and Benefits 1.5 Day week off in week daysLeaves, National holiday extra pay, 9 Hours working, Incentive additional

Role: Manager Digital Category (Sell Side) Role & responsibilities:The incumbent will be responsible for all category management inputs such as selection and price competitiveness, in-stock, merchandizing, customer experience etc and outputs such as customer feedback and revenue. This is a critical and complex role that drives execution. The role directly influences senior leaders. Decisions are both strategic and tactical in nature and affect the overall direction of a work group and are pertinent to the operations of the electronics business on Croma.com and TataNeu. Scope of responsibility includes partner management, inventory management, marketing, pricing, team management and other day-to-day operational management activities for the Category. In this leadership position, the incumbent is expected to plan and execute relentlessly, allocate resources to achieve goals, anticipate bottlenecks and encourage risk taking to maximize long term business benefit while adjusting for tactical objectives. A. Business strategy & customer experience •Responsible for end-to-end category strategy and customer experience & offering, including selection and pricing on TataNeu •Owns and identifies business growth plan • Influences user experience and features for the category • Leverages partner and product teams to deliver to category objectives B. Business plan execution • Sets and measures goals and targets across sub-categories and functions •Drives improvements to business processes and ensures quality C. Financial accountability •Accountable for financial performance of the categories. Responsible for revenue, cost and investment D. Customer acquisition & retention •Responsible for customer acquisition and retention for the category • Innovates on behalf of customers - develops and drives category growth strategy E. Operations •Owns day-to-day category operations such as key partner negotiation/management, inventory management, pricing benchmarking, onsite merchandizing, etc. •Drives and measures quality in internal and external processes F. Organizational and people leadership •Has direct reporting responsibility for small team initially and is expected to grow to multiple teams over time (Leader of Leaders). • Influences across the company on behalf of the business and category.

Croma is looking for Customer Delivery Specialist to join our dynamic team and embark on a rewarding career Journey Coordinate and ensure customer deliveries Monitor delivery timelines and quality Handle customer queries and issues Ensure high customer satisfaction

Tata Croma | Customer Service Specialist (Sales)Job Description: Retail SalesFollow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radiusEnsure 100% GUEST sales is followed in every customer interactionFollow "Lean time equals Learn Time" principle at all timesEscalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolutionMaintains rapport with Customers.Facilitate resolution on customer complaint, working jointly with service desk teamFollow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)Process:Maintaining the proper display of goods in the section as per merchandising mantra.Ensure Ticketing is done as per standards and is always updated.Stock counts to be done as per the defined processesMaintains Customer data for follow-up in the Follow up Register.Continuous Learning :Keeping oneself updated with all the product knowledge, promotions, processes and policiesAttend mandatory staff meetings and training sessions.Knowledge of procedures in emergency situations.Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales)Job Description: Retail SalesFollow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radiusEnsure 100% GUEST sales is followed in every customer interactionFollow "Lean time equals Learn Time" principle at all timesEscalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolutionMaintains rapport with Customers.Facilitate resolution on customer complaint, working jointly with service desk teamFollow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)Process:Maintaining the proper display of goods in the section as per merchandising mantra.Ensure Ticketing is done as per standards and is always updated.Stock counts to be done as per the defined processesMaintains Customer data for follow-up in the Follow up Register.Continuous Learning :Keeping oneself updated with all the product knowledge, promotions, processes and policiesAttend mandatory staff meetings and training sessions.Knowledge of procedures in emergency situations.Contact No- 9606556938

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaintsProcess & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the sameDesired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive1.5 Days Week offContact- Shiva-8885190549

We are seeking a meticulous and organized Inventory Controller to oversee and maintain accurate stock levels, ensure proper inventory processes, and support operational efficiency. The Inventory Controller will be responsible for monitoring stock movements, conducting audits, and ensuring inventory accuracy to meet business needs.HR Contact - 9606556938

Job descriptionCustomer InterceptionReviews Customer Interception- observes CSS on a daily basis using the observation sheets, and report as per process. • Does 3 rd Follow ups with customers keyed in the Follow up register. Documents outcome of the calls in the follow up register. • Reverse Ushers customer in the section.Review Merchandising, Ticketing and execute Promotion-Conducts Daily Floor Walk to review merchandising and ticketing standards, plans and executes corrective actions to address gaps. Escalates to DM as required. • Executes category promotions by preparing and putting up the relevant tickets. • Conducts Floor Walks to Review Execution of SLM inventoryTag Along Products •Plans and executes relevant strategy for cross selling of attachments • Ensures all display gondolas and fixtures are cleanPEOPLE:-Self-Grooming and Staff GroomingSchedule and Check AdherenceTrainingPROCESS:-Review Global Counts •Conducts Spot Check for the Stock Counted by CSS:- as per process defined.PID •Does the SAP Entry and handover of the count sheet to the DMBillingDoes daily billings using MPO.

Roles and Responsibilities inancial Responsibilities: To ensure zero outstanding beyond the credit period and have no discrepancy in DA v/s Invoice Monitor discrepancy in collection Reduction in Trade-in Loss Monitoring and reporting of DBD Increase DC/CC EMI penetrationHR Responsibilities: Assisting onboarding and offboarding of employeesProcess & Performance Management: Ensure 100% adherence to the SOP To check all activities as per the Day End checklist and sign off daily Improve scores on internal Processes and Audits SOP, SMART, NPS, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and to be complied to Asist HR in disseminating communication and updates to store employeesPeople Management Shift scheduling and roastering to ensure the sections are manned at all times Develop and train team members on SOP & SAPDesired Candidate Profile Strong Process Orientation, Good Communication, Attention to detail, Organised and Meticulous, Good numerical ability, Team management Qualification: GraduatePerks and Benefits 1.5 Day week off in week daysLeaves, National holiday extra pay, 9 Hours working, Incentive additional

Job descriptionRoles & ResponsibilitiesCustomer Service:Ensure 100% sales process implementation and complianceEnsure all customers are attended to appropriately and timely resolution of customer escalations.Daily review & follow up on complaints & resolution as per predefined SLA & TATImprove overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedbackIn-store Merchandising:Ensure 100% compliance on Planogram, Merchandising and TicketingEnsure efficient & accurate in-store inventory managementPeople Management:To ensure adequate manpower at all timesDo a training need analysis and accordingly plan trainings along with the Cluster trainers.Review and improve Training Assessment ScoresResponsible to uphold the Croma culture and ensure decorum and discipline within the store teamEnable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employeesClear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentivesLead & ensure 100% compliance on people processesTrack performance of all team members and recognizes best performers on an on-going basisPerformance Management & Review:Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and InventoryDrive sales and conversion to achieve store targets and improve store performance on all KPIsReview category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective actionImprove parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planningProcess:Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventionsRole & responsibilities Preferred candidate profile Perks and benefits

Respond to customer inquiries and resolve complaints in a timely and professional manner. Communicate with customers through various channels, including phone, email, and live chat. Collaborate with other departments to resolve customer issues and ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify opportunities to improve the customer experience and provide feedback to management. Adhere to all customer service standards and protocols. Excellent communication and interpersonal skills. Ability to handle difficult customers and resolve conflicts.

Respond to customer inquiries and resolve complaints in a timely and professional manner. Communicate with customers through various channels, including phone, email, and live chat. Collaborate with other departments to resolve customer issues and ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify opportunities to improve the customer experience and provide feedback to management. Adhere to all customer service standards and protocols. Excellent communication and interpersonal skills. Ability to handle difficult customers and resolve conflicts.

Reports to: Assistant Department Manager Direct Reports: None Salary Package Qualification, Experience and Skills Required: Graduate or pursuing graduation with 0-1 year of experience. Oral Communication Skills, Excellent in product knowledge. Competencies: Process & result orientation, Quick learner, interpersonal effectiveness, Persuasiveness, Organising skills, Conflict management & resolution, quick documentation, etc. Number of Vacancies: Key Responsibilities: To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior.

Handle cash transactions accurately and efficiently, including processing sales, returns, and exchanges. Follow store policies and procedures, including those related to cash handling and security. Assist with store merchandising and stocking, as needed. Requirements : Cash handling experience. Strong customer service skills. Ability to handle cash transactions accurately and efficiently. Good organizational skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Reports to: Head Cashier Direct Reports: None Salary Package Qualification, Experience and Skills Required: Graduate in any stream with an experience of 1 - 2 years in any industry. Candidate should be well versed with the billing process. Competencies: Process and result orientation, Numerical Calculation, cash management, interpersonal effectiveness, Quick learner, Eye for Detail. Number of Vacancies: Key Responsibilities: Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Calculate total payments received during a time period, and reconcile this with total sales. Pay company bills by cash, vouchers, or cheques. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of transactions. Completing all the tasks assigned by the head cashier. Reporting any incongruity to the head cashier. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges. Request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Providing customer service by ensuring that the billing process is faster.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Reports to: Head Cashier Direct Reports: None Salary Package Qualification, Experience and Skills Required: Graduate in any stream with an experience of 1 - 2 years in any industry. Candidate should be well versed with the billing process. Competencies: Process and result orientation, Numerical Calculation, cash management, interpersonal effectiveness, Quick learner, Eye for Detail. Number of Vacancies: Key Responsibilities: Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Calculate total payments received during a time period, and reconcile this with total sales. Pay company bills by cash, vouchers, or cheques. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of transactions. Completing all the tasks assigned by the head cashier. Reporting any incongruity to the head cashier. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges. Request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Providing customer service by ensuring that the billing process is faster.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new item