Job Description

Key Responsibilities: 1. Membership Sales: Actively reach out to potential members through calls, emails, and walk-ins. Conduct gym tours to highlight facilities and amenities. Understand prospects' fitness goals and recommend suitable membership plans. Drive new member sign-ups and renewals to meet or exceed monthly sales targets. 2. Lead Generation & Follow-Up: Generate leads through referrals, local events, and outreach campaigns. Follow up on inquiries and leads promptly to convert them into memberships. 3. Member Management: Act as the first point of contact for members, addressing queries and resolving issues. Maintain strong relationships with members to ensure satisfaction and retention. Monitor member engagement and provide solutions to enhance their gym experience. Coordinate with trainers to ensure members are guided effectively toward their fitness goals. 4. Facility Management: Regularly inspect gym equipment and facilities to ensure everything is operational and safe. Report and coordinate repairs or maintenance with the facility management team. Ensure cleanliness and organization of the gym floor, locker rooms, and common areas. Monitor supply levels (e.g., towels, water, toiletries) and coordinate replenishments. 5. Upselling & Cross-Selling: Promote personal training packages, group classes, and other value-added services. Encourage upgrades to premium memberships or long-term plans. 6. Administrative Tasks: Maintain accurate records of sales, leads, and member interactions using company software. Handle membership and personal training payments, and related documentation. Assist in implementing promotional campaigns and tracking their effectiveness. 7. Feedback & Market Awareness: Collect and report feedback from members to improve services. Stay updated on competitors offerings and share insights with the management team. Key Skills & Qualifications: Proven experience in sales, customer service, or member management (preferably in fitness or wellness). Strong communication, negotiation, and interpersonal skills. Ability to handle multiple tasks and prioritize effectively. Self-motivated, target-driven, and detail-oriented. Basic knowledge of gym equipment and fitness concepts (preferred). Proficient in MS Office and CRM tools. Education & Experience: Bachelors degree in Business, Marketing, or related field (preferred). 1-3 years of experience in sales, customer service, or facility management roles.