Customer Care Associate

Job Description

Job Summary: We are seeking a highly motivated and customer-focused Customer Service Associate to join our team. The ideal candidate will possess excellent communication skills, be a quick learner, and thrive in a dynamic environment. You will be responsible for providing exceptional customer support, primarily to clients in the USA, requiring flexible working hours to accommodate USA time zones. Responsibilities : Provide prompt and courteous customer support via phone, email, and chat. Resolve customer inquiries and issues efficiently and effectively. Maintain accurate customer records and documentation. Process orders, returns, and exchanges. Communicate with internal teams to ensure timely resolution of customer issues. Demonstrate strong email writing skills for professional correspondence. Adapt to and learn new systems and processes quickly. Work collaboratively with team members and contribute to a positive team environment. Be open to working in USA time zone shifts. Transition to a hybrid work model once a permanent office location is established in Mumbai. Qualifications : Excellent oral and written communication skills. Strong problem-solving and customer service skills. Ability to learn quickly and adapt to changing priorities. Experience in NETSUITE ERP will be preferred. Proficiency in email communication and professional correspondence. Ability to work independently and as part of a team. Openness to working in USA time zone shifts. Experience in the promotional industry (preferred). Minimum of a Graduate degree for freshers. HSC (Higher Secondary Certificate) will be considered for candidates with relevant experience. Benefits : Competitive salary. Loyalty bonus of Rs. 75,000 after 18 months of employment. Fixed weekend offs. USA Federal Holidays observed. Medical insurance coverage. Work from home initially, with a transition to a hybrid work model in Mumbai.