Customer Care Associate

Job Description

Customer Service Representative, handles customer inquiries, resolves complaints, and ensures a positive customer experience by providing prompt and accurate information and solutions, often through phone, email, or chat. Key Responsibilities: Handling Customer Inquiries: Answering questions about products, services, orders, and other company-related matters. Resolving Customer Complaints: Addressing customer concerns, finding solutions, and ensuring customer satisfaction. Providing Information: Sharing accurate and up-to-date information about products, services, policies, and procedures. Maintaining Customer Records: Keeping accurate records of customer interactions and issues. Building Customer Relationships: Establishing rapport with customers, understanding their needs, and building positive relationships. Problem-Solving: Analyzing customer issues, identifying root causes, and implementing effective solutions. Staying Updated: Keeping up-to-date on product knowledge, company policies, and industry trends.