Customer care executive- bpo

Job Description

Job Title: Customer Service Representative Location: Maitree Vihar, Bhubaneswar, Odisha-751023 Fresher and Experienced : Both are welcome to apply Job Description: We are seeking experienced Customer Service Representatives to join our dynamic team in Bhubaneswar. The ideal candidate should have a strong background in customer support, excellent communication skills, and fluency in English. This role involves handling customer queries, providing solutions, and ensuring a high level of customer satisfaction. Key Responsibilities: - Handle inbound and outbound customer calls professionally. - Resolve customer complaints, queries, and provide accurate information. - Ensure timely follow-ups and escalation of critical issues when required. - Maintain a high level of customer service standards. - Adhere to company policies and procedures while delivering solutions. - Document customer interactions and feedback for process improvement. - Meet performance metrics such as call quality, resolution time, and customer satisfaction. Eligibility Criteria: - Fluent in English (spoken and written) with strong communication skills. - Ability to work in rotational shifts (including night shifts). - Basic computer knowledge and familiarity with CRM tools is a plus. - Strong problem-solving skills and a customer-centric approach. - Cab facility available for night shifts (range: 10 to 20 km) - 6 working days with 1 rotational week off F2f interview Send cv Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Speak with the employer +91 9205936567