Customer Care Executive (CCE)

Job Description

Manage incoming phone calls Generate sales leads. Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹23,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Night shift Supplemental Pay: Yearly bonus Application Question(s): Are you comfortable with Sec 17 Faridabad? Work Location: In person