Job Description

Job description: We're looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. If you're fresher or have up to 13 years of experience, this is a great opportunity to build a strong foundation in customer service. Location - Noida Minimum Requirements: • Good verbal and written communication skills • Basic computer knowledge • Patience and a customer-first approach • Ability to multitask and manage time effectively • Knowledge of CRM tools is a plus Responsibilities: • Handle customer queries and complaints via phone, email, or chat • Provide accurate information about products and services • Process returns, exchanges, orders, and refunds • Document customer interactions and escalate issues when needed • Follow up with customers to ensure satisfaction • Maintain a professional and friendly demeanor • Share insights based on customer feedback What You'll Learn: • Customer relationship management • Handling real-time escalations • Communication and soft skills • Working with industry professionals • Exposure to CRM and support tools